Customer Service Representative
1 day ago
About the Company
The Customer Service Representative (CSR) is responsible for providing high-quality support to customers by handling enquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and a customer-focused mindset.
About the Role
This role requires strong communication skills, problem-solving ability, and a customer-focused mindset.
Responsibilities
- Respond to customer enquiries and give the best service
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about products, services, and policies
- Maintain detailed and accurate records of customer interactions
- Escalate complex issues to the appropriate department when necessary
- Follow company procedures, service standards, and compliance guidelines
- Build positive relationships with customers to encourage new customers, loyalty and satisfaction
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to remain calm and professional under pressure
- Good organisational and time-management skills
- Ability to work independently and as part of a team
Required Skills
- Previous experience in customer service or a related role preferred
- Experience in call centres, retail, or support environments is an advantage
Preferred Skills
- Friendly, patient, and empathetic approach
- Reliable and punctual
- Attention to detail
- Positive attitude and willingness to learn
Equal Opportunity Statement
[Include a statement on commitment to diversity and inclusivity.
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