Administration Officer

Join Our Team at Gloucester Health Service – Administration Officer (Level 2)
Remuneration
: $66, $68,817.27 Per Annum + Superannuation + Salary Packaging

Location
: Gloucester Soldiers Memorial Hospital

Employment Type
: Permanent Full Time

Position Classification
: Administration Officer Level 2

Hours Per Week
: 38

Requisition ID
: REQ618304

Applications Close
: Sunday, 30th November 2025

About The Role
We are seeking a dedicated and customer-focused Administration Officer to join our front-of-house and Roma Ward team at Gloucester Health Service. In this important role, you'll be the welcoming face of our hospital - providing a calm, professional, and compassionate presence to patients, families, and visitors, often during times of need.

As a key member of our team, you'll deliver high-quality administrative support to both the ward and emergency department, ensuring smooth day-to-day operations and accurate medical record management. This role is ideal for someone who thrives in a busy environment, takes pride in their organisational skills, and values contributing to quality patient care within a supportive rural health setting.

About Us
Located on beautiful Biripi Country, Gloucester Health Service is part of the Rural and Regional Health Service within the Hunter New England Local Health District.

Our facilities include a 14-bed General Ward, a busy 3-bed Emergency Department, and an Operating Theatre offering General Surgery and Ophthalmology services supported by local and visiting medical professionals. A co-located Community Health Centre, providing a wide range of nursing and allied health services.

You'll be joining a close-knit, positive, and resilient team that values collaboration, kindness, and professionalism. Our workplace culture is supportive and encouraging, and we take pride in maintaining a positive environment where every member is valued and respected.

What You'll Be Doing
Every day will bring new challenges and opportunities to make a difference. As an Administration Officer, you will:

• Be the first point of contact for patients, families, and visitors—both in person and over the phone.
• Manage general enquiries, direct calls and visitors, and provide information in a friendly and professional manner.
• Support clinical staff by ensuring the accurate creation, handling, and filing of medical records and patient documentation.
• Assist with day-to-day administrative tasks for the ward and Emergency Department.
• Maintain a calm and organised approach during busy or high-pressure situations.

Your professionalism and reliability will play a vital role in creating a welcoming environment and supporting the hospital's commitment to excellent patient care.

About You
You are a calm, capable, and customer-oriented professional who takes pride in providing excellent service and working as part of a team that makes a real difference to the community.

You'll Bring

• Exceptional customer service and communication skills.
• Strong attention to detail and accuracy in administrative processes.
• Excellent organisational and multitasking abilities.
• The ability to remain composed and efficient in a busy healthcare environment.
• A proactive, "can-do" attitude with a willingness to learn.

While specific tasks and processes can be taught, your natural empathy, professionalism, and commitment to patient care are non-negotiable.

What We Offer
At Gloucester Health Service, we believe in supporting our people so they can deliver their best work. You'll receive comprehensive orientation and ongoing development opportunities to ensure you succeed in your role.

You'll Receive

• Onsite orientation and training provided by an experienced Level 3 Administration Officer.
• Access to online learning modules and education through My Health Learning.
• Ongoing guidance and support from the Manning Hospital administration team.
• Professional development opportunities within Hunter New England Health.
• Working with Hunter New England Health also provides you with:
• Salary packaging options to increase your take-home pay.
• Fitness Passport membership for you and your family.
• Employee Assistance Program (EAP) for personal and family support.
• ADOs each month (for full-time staff).
• Four weeks annual leave (pro-rata for part-time employees).
• Opportunities for career growth within a large and diverse health district.

With CORE values of Collaboration, Openness, Respect, and Empowerment, you'll be joining a workplace that values people, community, and care.

Additional Information

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
• This position is full time; however, part time/job share arrangements may also be considered.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

For role related queries or questions contact Nicole Briggenshaw on

Information For Applicants
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier-free application process.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website
is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category A position.
Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging:
is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or

Hunter New England Health employees may be
eligible for a range o
benefits
such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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