Business Development Manager

Business Development Manager 

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We're looking for an ambitious and commercially driven Business Development Manager to join our team in Bracknell. If you thrive on building relationships, closing complex sales opportunities, and driving growth in a fast-paced environment, we'd love to hear from you.

What we are looking for…

We're seeking a motivated sales professional with proven experience in B2B account development and closing new business. You'll take ownership of the full sales cycle—prospecting, qualifying, and closing opportunities—while building long-term customer relationships and contributing to the growth of our UK business.

Location…

This role is based in our Bracknell, Berkshire office, with travel to customer sites as required.

Key responsibilities of the role…

Sales & Account Planning:

• Achieve revenue and margin targets on a monthly, quarterly, and annual basis
• Create and maintain documented account development plans
• Proactively identify and target customers in collaboration with marketing and other teams
• Build tailored sales approaches for specific accounts and maintain a strong pipeline of opportunities
• Provide accurate forecasting by effectively progressing opportunities through the sales cycle

Customer Engagement & Satisfaction:

• Build and maintain effective relationships with existing and prospective customers
• Promote and sell additional services to new and existing clients
• Maintain a detailed knowledge of customer objectives and key stakeholders
• Manage customer expectations throughout the sales and delivery process
• Escalate issues and coordinate internal resources to meet customer needs

Bid & Proposal Management:

• Work closely with presales, delivery, and support teams to prepare winning proposals
• Coordinate virtual bid teams to deliver high-quality tenders on time
• Fully qualify accounts to ensure customer requirements are addressed throughout the sales process
• Take ownership of assigned opportunities, whether managed directly or through a bid team

Product & Market Expertise:

• Maintain a strong understanding of Content Guru's storm platform and product suite
• Stay informed on industry developments, competitor activity, and emerging trends
• Present the business value of our solutions to customers and peers
• Contribute insights and expertise to marketing initiatives

About you…

• Bachelor's degree or equivalent professional experience
• At least 2 years of experience in business development or account management, ideally within SaaS, IT, or telecoms
• Demonstrable success in meeting or exceeding sales targets
• Experience with CRM systems or similar tools
• Excellent communication, influencing, and negotiation skills
• Skilled in consultative sales techniques and able to adapt approach to different audiences
• Strong commercial awareness with attention to detail
• Experience selling into specific verticals such as utilities or healthcare is desirable

About the Company…

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, any time, anywhere.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.