Assistant Manager

Our Story

At Knoops, we're experts in crafting the perfect chocolate drink for our customers. Our founder Jens Knoop opened the first store in Rye in 2013. Now we have a growing estate of stores, a production factory and a growing online business.

The Knoops concept is based around our carefully curated percentage menu which offers chocolates to suit every taste and mood. We find joy in helping you to discover your perfect chocolate drink and encourage experimentation with different % chocolates and flavours in a process we call 'Knoopology'.

This process is simple; choose your chocolate %, milk, and extra flavours like sea salt, orange zest or chilli to be made into a hot chocolate, milkshake or iced chocolate.

The Opportunity

Are you a dynamic and results-driven leader passionate about delivering exceptional customer experiences? At Knoops, we're on a mission to redefine the café experience with expertly crafted drinks and warm service. We're seeking an Assistant Store Manager to support the Store Manager in leading the team and delivering operational excellence.

Key Responsibilities:

Operational Excellence: Assist in managing daily café operations, ensuring smooth workflows and exceptional customer experiences.

Team Leadership: Support and inspire the barista team, providing coaching and guidance to maintain high performance and morale.

Customer Engagement: Lead by example on the shop floor, engaging with customers and resolving any issues to maintain satisfaction.

Performance Management: Assist in setting and monitoring sales targets, KPIs, and team performance goals.

Training & Development: Support the recruitment, onboarding, and development of team members to meet Knoops' high standards.

Stock & Financial Control: Manage stock ordering, inventory control, and assist with financial reporting.

Health & Safety: Ensure the store complies with all health, safety, and hygiene regulations.

What We're Looking For:

Leadership Experience: Previous experience as a supervisor or assistant manager in a café, hospitality, or retail environment.

Passion for Beverages & Service: A love for high-quality drinks and delivering exceptional service.

Strong Communication Skills: Ability to inspire, coach, and support a diverse team.

Operational Know-How: Solid understanding of stock control, cash handling, and financial management.

Customer-Centric Approach: Driven by creating positive customer experiences and building loyalty.

Problem-Solver: Capable of handling challenges calmly and efficiently.

Why Knoops?

At Knoops, our culture is built on four key pillars that guide everything we do — for our customers, our community, and our team members. When you join us, you become part of something meaningful, creative, and rewarding:

Craft:

We are passionate about craftsmanship, and this extends beyond the drinks we serve. At Knoops, you'll have the chance to craft your own journey by developing new skills, refining your expertise, and exploring creative opportunities.

Ritual:

We believe in the power of rituals — the little moments that create lasting joy. As a Knoops barista, you'll be a part of these shared experiences, creating meaningful interactions that bring people together over expertly crafted drinks.

Exploration:

We are curious, adventurous, and always striving to improve. Knoops is a place where new ideas are welcomed, achievements are celebrated, and growth is continuous. Together, we're on a journey to explore new possibilities and celebrate the rewards that come from discovery.

Community:

Our community is at the heart of everything we do. Knoops is a space for collaboration and inclusion, where everyone feels valued, supported, and encouraged to bring their authentic selves to the table. We thrive on working together to create something truly special.

Be part of it – Join the Team

At Knoops, everyone has a place to shine. Since we first started crafting our signature chocolate-based drinks, we've encouraged our team to bring their authentic selves to work — to be bold, creative, and unapologetically original.

Because it's not just what you do at Knoops; it's how you do it. Your originality, passion, and individuality are what make our cafés vibrant and welcoming spaces for our customers.

You'll work alongside a diverse group of colleagues who all bring their own spark to the team. Together, we create joyful experiences, one expertly crafted drink at a time.

At Knoops, ambition is celebrated. Whether you're a barista just starting out or a seasoned hospitality professional, you'll be respected, supported, and encouraged to explore new ways to grow. From flexible working arrangements to opportunities for training and development, we're here to help you on your journey.

So, if you're ready to embrace originality, be part of a passionate community, and craft something truly special every day — we want to hear from you. Join us at Knoops, where being yourself is always the best ingredient.

Our Shared Vision

At Knoops, we believe that diversity makes us stronger. Our customers come from all walks of life, and we value having a team that reflects this diversity. We celebrate the unique qualities that each team member brings and are committed to creating an inclusive environment where everyone can thrive.

We welcome applications from all backgrounds, regardless of age, ethnicity, gender, ability, religion, or sexual orientation. We are particularly keen to hear from candidates from underrepresented groups in our industry, including women, people with disabilities, ethnic minorities, and members of the LGBTQ+ community.

If you require any adjustments during the recruitment process, have a disability or condition that may affect your performance, or have other specific needs, please let us know—we're here to support you every step of the way.

Joining Knoops means being part of a brand that values originality and craftsmanship while encouraging you to explore your potential and be a vital part of a supportive and dynamic community. Help in 'Creating a Space for Exploration and Joy'

INDMANAGE