Oracle Learn Systems Administrator

Learn Systems Administrator / Full time / Permanent / Manchester - Hybrid working available

We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.

The Learn Systems Administrator supports the Learning and Development teams across Spire, in managing many of the administrative aspects of the execution of training for Oracle Learn. They will be working towards agreed SLA deadlines/targets ensuring a high level of customer service is always carried out, on a right first-time basis.

Responsible for creating training courses, offerings and activities for face-2-face training, and ensuring the mandatory eLearning is maintained and accessible to users. They will be providing guidance and support to the business and be the first point of contact for enquiries.

Key Responsibilities:

• Set up and maintain course information and course content in Oracle Learn
• Delivering a high-quality administration, meeting quality control targets, goals, service level agreements and measures.
• Take ownership of work for self and as a team.
• Build strong working relationships within the team and in the business to provide support and maximise performance.
• Ability to effectively communicate.
• Constantly review and improve processes and procedures.
• Adhoc duties as required from time to time.
• To manage internal waiting lists
• Distributing basic reports and data
• Supporting the Senior Learn Systems Co-ordinator and Learn Systems Admin Team Manager.
• Responding to/resolving learner queries, including those from 3 rd party learners
  Booking training venues and coordinating delegate accommodation requirements

Key Requirements:

• At least 12 months experience of HR Learn Systems administration.
• Experience of high-volume administration, ideally in a People Shared Service Centre.
• IT literate with the ability to use Microsoft Office products.
• Excellent written and verbal communication skills.
• Detail oriented with an attention to detail
• High standards of customer service with experience.
• Strong organisational and planning skills.
• Ability to prioritise workload and meet tight deadlines.
• Ability to demonstrate a methodical, analytical and clear approach to problem solving.
• Ability to demonstrate teamwork.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact:

About Us: Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.