Junior System Administrator

Junior Systems Support Administrator

**Invisible Systems**

Our purpose is to provide the insight needed to deliver a world where net zero is achieved, businesses operate efficiently and healthy environments are the norm.

Invisible are developers of wireless IoT devices and platform that collect data from operating environments and providing insights and intelligence that drive change. Our devices and platform utilise data for machine learning, automation, compliance and positive impact through carbon emission reduction and significant cost savings across our customer base. Our customer base includes global solution providers, Construction Groups, NHS Trusts, Utility

Groups, Manufactures and Retailers and Social housing groups.

Our philosophy is to build, support and motivate a high performing team at Invisible Systems, enabling each of our

Invisibles to be the best at what you do and truly feel a part of the business we are creating. As an Invisible, we want you to have passion, pride and to treat this business as if it was your own when you contribute and make decisions.

We want you to think as a business owner, value the contribution you make and ensure every decision you make contributes positively to the business, team, customers, and environment.

**Junior Systems Support Administrator**

Invisible systems offers its customers the ability to view their IoT data on its proprietary software called Real Time

Online (RTO). We are looking for someone with the right attitude and personality to support customers in getting onboarded, your role will to set up the customer dashboards and ensure their page is setup correctly with the right users. You will also be level 1 support for the customer to help solve their problems before escalating to the

Customer Success Manager. You will be someone who is flexible to deal with customers, be a system administrator and also jumping in if production needs a hand

This is a great opportunity to join a growing company and you might see the nature of your job change as the company expands which will provide excellent career progression.

**Key Responsibilities**
- Systems administration for RTO software
- System maintenance for customers
- Setting up customer dashboards
- Level 1 technical support
- RMA Handling

**Essential Skills**
- Previous experience in a similar IT support role desired but not essential
- Computer literate, with some experience of operating systems and/or PCs.
- Excellent customer service skills, being able to empathise with clients is a must
- Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus.
- A-Levels or BTEC or equivalent.
- Be able to demonstrate you are a team player, as well as being able to work on your own initiative.
- Adaptable, flexible, and able to work to agreed deadlines (SLA’s)
- Passionate and possess a willingness to learn.

**Remuneration**
- Salary £20k - £22k
- 10% Bonus
- Flexible benefits
- Flexible working - 3 days in office and 2 days flexible
- On-site gym (at small nominal cost)

**Reporting to**:
Customer Success Manager

**Teams;**

Operations

**Location;**

Manchester

**Salary**: £20,500.00-£22,000.00 per year

**Benefits**:

- Flexitime
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Manchester, M27 6DB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- system administration: 1 year (preferred)