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Platform Station Host

2 weeks ago

Banbury, Oxfordshire, United Kingdom Chiltern Railways Full time £33,529 per year

Job Title:
Platform Station Host

Contract type: Permanent

Location:
Banbury

Salary:
£33,529 Per annum

Job Purpose
To ensure punctual train dispatch of passenger trains from Banbury. You will be responsible for ensuring the station is well presented. Based primarily on station platforms and in booking hall, but with responsibility for the whole station including the car park you will provide general assistance to customers as required including disabled assistance, information and customer information via the Public address.

Key Accountabilities

  • To take responsibility for the overall appearance and cleanliness of the Station and ensure that it is maintained to the highest standard.
  • To ensure that trains are dispatched in accordance with the rule book.
  • Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times.
  • Take responsibility for local station announcements during times of disruption.
  • Take responsibility for assistance of customers though ticket gates.
  • Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant.
  • Read all notices, instructions, and circulars and adhere to all instructions.
  • Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised.

Person Specification

Essential Criteria

  • Previous customer service experience
  • Previous cash handling experience
  • Computer literate with necessary keyboard skills
  • A good standard of literacy and numeracy skills
  • Honest & trustworthy
  • Demonstrate good judgement in various areas of the role
  • To remain calm, confident and professional at all times even whilst under pressure
  • Ability to make professional decisions on behalf of the business
  • Attitude and aptitude to understand and operate on-site equipment
  • Ability to work as a team as well as perform tasks alone
  • Excellent communication both verbal and written skills
  • Excellent interpersonal skills
  • Ability to deal with conflict situations
  • Smart and presentable appearance
  • GCSE qualifications (A-C grades) in English and Maths

Desirable Criteria

  • Good geographical skills
  • First aid trained
  • Railway operations knowledge
  • Good attention to detail