E-commerce Sales Co-ordinator

Job Description

Monster Group is growing fast, and we're now looking for an E-commerce Sales Co-ordinator to help drive growth across our spare parts....

This role focuses on sales, marketing, and customer engagement — combining strong organisational skills with a commercial mindset to support and develop this growing area of the business.

About Monster Group

Monster Group is a dynamic e-commerce retailer offering a diverse range of high-quality, great value products to customers around the world. Guided by our values of Fun, Respect, Empowerment, and Forward Thinking, we're passionate about what we do and driven to keep growing, innovating, and delighting our customers every day.

What you'll do:

• Forecast demand and manage stock ordering, working closely with suppliers to ensure the right products are available at the right time.
• List and market products across our e-commerce channels.
• Respond to customer and sales enquiries about parts for their products, including handling inbound calls and helping customers identify and order the correct parts.
• Identify and drive sales opportunities to improve listings and boost performance across online channels.
• Collaborate with Sales, Customer Support, and Supply Chain teams to ensure smooth processes and an excellent customer experience.

What you'll bring:

• Excellent communication and customer service skills, confident in handling sales calls and queries.
• Strong attention to detail, with the ability to maintain accuracy across multiple tasks.
• Highly organised and able to work autonomously, managing priorities effectively in a fast-paced environment.
• An interest in stock forecasting, ordering, and e-commerce marketing, previous experience is helpful but not essential.
• A willingness to build technical knowledge of product parts (advantageous but not required).
• Commercial awareness and a keen eye for spotting sales opportunities.

Working Pattern and location:

The role is full time - starting between 8.00am and 9.30am, and finish between 4.00pm and 5.30pm (37.5 hours per week with 30 minutes or 1 hour for lunch). You'll be based mainly at our Head Office just outside York, with occasional visits (typically once a fortnight) to our Scunthorpe warehouse.

About Monster Group

Monster Group is a dynamic e-commerce retailer, offering a diverse range of high-quality, great-value products to customers around the world. We source directly from trusted suppliers and sell across over 100 different platforms, delivering straight from our Monster distribution centres to our customers' doors. Guided by our core values - fun, respect, empowerment, and forward thinking - we're passionate about what we do and driven to keep growing, innovating, and delighting our customers every day.

We're committed to building a positive and inclusive workplace where everyone can thrive. We champion diversity and equal opportunities and believe in creating an environment built on respect, collaboration, and innovation. We welcome applications from people of all backgrounds, and applicants must have the legal right to work in the UK.

At Monster Group, work is more than just a job - it's a place to have fun, grow, and make an impact. You'll be supported to develop, learn, and thrive while living our values every day. On top of that, we offer a great range of benefits to support you at work and beyond:

Health & Financial Wellbeing

• Private Medical Cover through AXA, including access to the AXA Employee Assistance Programme
• Mental Health First Aiders – here when you need someone to talk to
• Group Life Assurance Plan – peace of mind for you and your loved ones
• Long-Term Income Protection – because we've got your back for the long haul
• Emergency Loans – support for life's unexpected "Oh no" moments
• Enhanced Family Leave & Support – for growing families and navigating life's sensitive moments.

Time Off That Truly Counts

• 25 days holiday + bank holidays
• Up to 5 extra days for long service – one for each year with us
• Birthday Lie-In – take a late start, long lunch, or early finish
• Paid Volunteering Day – make a difference on Monster's time
• 30-minute lunch flex – start early or finish early, your choice
• Dress Down FriYAYs – ease into the weekend in comfort
• Stylish & Smart Dress Code – dress how you feel confident and professional

Perks That Make Life Sweeter

• The Wisdom App – wellbeing tools right at your fingertips
• Bright Exchange Discounts – shop 'til you drop with exclusive offers
• Bike to Work Scheme – a healthier you, a greener planet
• Free Parking at all our sites
• Unlimited tea, coffee, and treats – including our legendary Orange Treat Bucket

Culture & Celebration

• The Moscars – our very own Oscars-style celebration of excellence
• Monster Mixers & Seasonal Socials – from festive parties to team get-togethers
• Monster's Monthly Wheel of Fortune – spin to win brilliant prizes
• Warm Monster Welcome – free breakfast or lunch on your first day

Please note: Some benefits (like private medical cover and the bike to work scheme) become available after your probation — we'll walk you through everything during onboarding

Job Type: Full-time

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance

Ability to commute/relocate:

• York YO60 6PG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person