Help Desk Team Lead

5 days ago

Preston, Lancashire, United Kingdom cd-62da-48da-b867-474c48b14b7a Full time £30,000 - £35,000 per year

Role:
Service Desk Team Lead

Salary
: £30,000 - £35,0000

Work Pattern:
Office based with client visits

A driving licence is required for this role.

#TeamCandour
are working with a close-knit IT service provider offering complete IT solutions to a range of clients across the Northwest.

They are currently on a growth journey and are now looking for a
Help Desk Team Lead
to join the team. Someone who's both a people person and a hands-on techie, ready to play a key role in supporting their growing client base.

The role:

As a
Help Desk Team Lead
, you'll be the face and voice of the support team, ensuring smooth daily operations, managing tickets, and keeping an eye on SLAs. You'll also help resolve technical issues when needed, providing first-class support and maintaining high standards of service.

What you'll do:

· Coordinate the help desk team to ensure efficient handling of support requests

· Monitor SLAs and ticket queues, keeping response times on track

· Provide hands-on technical support for clients, including on-site visits

· Act as a key point of contact between clients and engineers

· Help improve processes and contribute to ongoing service improvements

· Support wider IT projects and assist with infrastructure, cloud, and security solutions

Key Skills:

· A strong communicator who enjoys working with people (both clients and colleagues)

· Technically minded with a background in IT support (1st/2nd line experience)

· Previous experience in a Coordinator or Team Lead role within an MSP environment

· Organised, proactive, and comfortable managing priorities in a busy environment

· Looking for a role where you can grow and develop

If you are looking to join a team that offers flexibility, a supportive culture, career progression and on-going learning… please apply now

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