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Referrals & Training Administrator

2 weeks ago

Squires Gate, Blackpool, United Kingdom Oak Tree Full time £28,000 - £40,000 per year

Effectively manage the administrative function of the Children's Homes referral process, developing and maintaining key stakeholder relationships with our Local Authority partners.

Co-ordinate, deliver and manage the company training schedule for both Ofsted and CQC regulated services.

Job Summary

We are seeking a highly organised and detail-oriented person to join our team. The successful candidate will play a crucial role in ensuring the smooth operation of our office by providing comprehensive support to the Operations Teams.

Responsibilities

  • Develop and maintain customer relationships, providing a direct and efficient link for managing referrals and promoting Oaktree with external stakeholders.
  • Complete all administration tasks of the referrals process including provision of expressions of interest to the placement team.
  • Maintain accurate Daily Bed Availability information, circulating to relevant stakeholders to maximise referrals.
  • Organise customer placement contract documentation and distribute to appropriate home manager.
  • Maintain accurate referrals data including referral volumes, completion of management process and placement request outcomes.
  • Collate accurate information on each Children's Home to support promotion of the positive outcomes that could be achieved when placing young people with our service.
  • Completion of monthly bed data to inform month end finance, including liaison with the finance team and home managers.

  • Offer business support administration.

  • Supporting the Operations team with full oversight of training needs of staff teams.

  • Sourcing learning opportunities.
  • Support delivering our in-house induction/training to new and existing care staff in line with Ofsted / CQC guidelines.
  • Develop appropriate teaching styles and deliver methods to meet the needs of our learners.
  • Training both theory and practical elements of the training programme.
  • Maintain accurate records and files, both physical and digital, to ensure easy retrieval of information.
  • Answer phone calls professionally, addressing inquiries and directing calls as necessary.
  • Support the team with various clerical duties such as typing correspondence, filing documents, and managing office supplies.

Understanding and experience of Health and Social Care settings and primarily children's services.

If you are passionate about providing exceptional administrative support and thrive in a dynamic setting, we encourage you to apply for this exciting opportunity.

Salary and package negotiable for the right person with skills set and experience.

Job Type: Full-time

Pay: From £28,000.00 per year

Additional pay:

  • Performance bonus

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • On-site parking
  • Referral programme

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (preferred)

Experience:

  • Social Care: 1 year (preferred)

Work Location: In person