Sales & Customer Support Advisor

7 days ago

Deeside CH LR, United Kingdom Door Warehouse Full time £10,300 - £26,000 per year

Job Title: Sales & Customer Support Advisor

Location: Deeside, North Wales

Hours: 9:00–15:30 four weekdays + every Saturday 10:00–14:00 (30 hrs total)

Salary: Basic + shared commission structure

About us:

Door Warehouse has been supplying quality doors, windows and home finishing products for over 30 years. We're a well-established family-run business with a reputation for excellent customer service, straightforward advice, and reliable after-sales care.

About the role:

We're looking for an additional Sales & Customer Support Advisor to join the team and work alongside Joe, who has been with us since August 2024. This is a collaborative role — not a competitive one. You'll work as a pair, sharing enquiries, quotes, follow-ups and ultimately splitting the combined commission 50/50.

A large part of this role is communication, attention to detail, and admin — speaking to customers, creating accurate quotations, updating the CRM, scheduling orders, and ensuring every customer receives exactly what has been discussed. If you like a job where no two enquiries are the same and you enjoy helping people make decisions, you'll fit in well.

Day-to-day responsibilities:

  • Answering phone, email and online chat enquiries
  • Greeting customers in the showroom and understanding their needs
  • Producing quotes and clarifying product specifications
  • Following up on quotes and progressing sales
  • Helping customers through decision-making and product choices
  • Logging enquiries and updating CRM records accurately
  • Assisting with the ordering process and ensuring correct items are supplied
  • Liaising with suppliers, warehouse team and fitters when required
  • Supporting general office activity within a small, friendly team

What we're looking for:

  • Friendly and personable style of communication
  • Strong written and verbal English
  • Calm and helpful approach — even with demanding customers
  • Strong attention to detail (sizes, finishes, product variations matter)
  • Comfortable using software/CRM systems and learning new tools
  • Reliable, organised and proactive
  • Happy working as part of a team — shared success, not solo targets
  • Prior sales or customer service experience is helpful but not essential

What we offer:

  • Supportive, positive working environment
  • Full product and systems training
  • Shared commission model — teamwork rewarded fairly
  • Genuine, down-to-earth culture — we look after our staff and our customers
  • Opportunity to grow with the business

Application Process

Closing date 16th January 2025.

Job Type: Permanent

Pay: From £12.21 per hour

Expected hours: 30 per week

Benefits:

  • Company pension
  • Employee discount
  • Flexitime
  • Free parking
  • On-site parking
  • Private medical insurance
  • Store discount

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Retail sales: 5 years (preferred)
  • customer service: 5 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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