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Deputy Manager
2 weeks ago
Job Title: Deputy Manager (Advocacy and Crisis Prevention Services)
Salary: £28,736
Immediate Supervisor: Group Manager (Advocacy and Crisis Prevention Services)
Immediate reports: Advocates, Listening Lounge Workers, Forward Project and MASH workers and other colleagues, as required
Hours of Duty:
Location:
Staff Benefits:
35hours per week in accordance with service requirement. Some weekend and out of hours work may be required.
Rochdale
25 Days Annual Leave, rising with extended service to 32 days per year, plus statutory bank holidays pro rata
Auto-enrolment Pension scheme with 3% contribution from the organisation
Within reason, we offer Hybrid and Flexible working arrangements to help balance work and personal commitments.
We offer ongoing training and development opportunities
We are committed to providing wellbeing opportunities in support of staff, including an Employee Assistance Programme.
Any Special Conditions of Service:
All service delivery will model the belief that we all have the potential to make positive change and to lead meaningful and purposeful lives.
All staff will contribute to the ongoing development of an ambitious and inspirational culture and provide hope, empowerment and choices that support individuals to thrive and reach their full potential.
This role is subject to an Enhanced with Barring List Disclosure and Barring Service (DBS) Check. A previous conviction does not necessarily preclude employment.
If you require further information or support regarding criminal record disclosures, please visit or
To support this we embrace our values of:
Open – We reach out to anyone who needs us.
Together – We are stronger in partnerships.
Responsive – We listen, we act.
Independent – We speak out fearlessly.
Unstoppable – We never give up.
Job Purpose
To support the Crisis and Advocacy Services Manager in delivering responsive, rights-based support for individuals in crisis or requiring advocacy. The Deputy Manager will assist with staff supervision, case oversight, and compliance with legal frameworks.
Summary of Main Duties and Objectives of the Job:
· Assist in managing crisis response and advocacy teams.
· Provide case oversight and ensure adherence to advocacy standards.
· Support safeguarding and risk management processes.
· Monitor service performance and prepare reports.
· Deputise for the Group Manager when required.
Support the Group Manager to :
· Ensure services meet contractual, legal, and quality standards, including safeguarding, GDPR, and clinical governance.
· Monitor and evaluate service performance, using data and feedback to inform improvements.
· Ensure services are delivered within budget and collaborate with the Finance Manager on financial planning and reporting.
· Contribute to the strategic development of Advocacy & Crisis Prevention services, identifying opportunities for innovation and growth.
· Support tendering and funding applications, working with colleagues to develop compelling proposals.
· Build and maintain relationships with commissioners, funders, and community partners.
· Support the professional development of staff and volunteers through supervision, appraisal, and training.
· Work with HR and senior colleagues to identify training needs and promote wellbeing in the workplace.
· Lead safeguarding practice within the group, ensuring robust policies and procedures are in place.
- Identify and manage risks, reporting to senior leadership as required.
- Ensure service users are meaningfully involved in the design and delivery of services.
- Promote services through outreach, networking, and partnership working to reach underserved communities.
- Prepare reports for internal and external stakeholders, including the Board of Trustees.
- Represent Rochdale and District Mind at external meetings, forums, and events.
General principles for all Mind staff:
To promote the empowerment of people who experience mental health and emotional wellbeing issues and to help them speak out.
To support the active participation of mental health and emotional wellbeing service users in the services they receive.
To practice anti-discriminatory behaviour and to adhere to Rochdale and District Mind's objectives and policies in the delivery of all its services.
These responsibilities are subject to annual review and may need to be adjusted in line with service developments.
Person Specification
Experience
· Experience in crisis intervention or advocacy services.
· Supervisory experience.
Skills & Abilities-
· Strong leadership and team management skills.
· Strong organisational and interpersonal skills.
· Excellent communication and interpersonal skills.
· Ability to work strategically and operationally.
· Skilled in safeguarding and risk management
· Ability to design and implement outreach strategies
Knowledge
· Knowledge of relevant legislation (Mental Health Act, Care Act).
· Understanding of mental health and wellbeing issues.
· Knowledge of clinical governance and therapeutic frameworks.
· Awareness of equality, diversity, and inclusion in service delivery.
· Familiarity with GDPR and other compliance requirements.
Values & Approach
· Commitment to Rochdale and District Mind's values.
· Person-centred and trauma-informed approach.
· Commitment to anti-discriminatory practice and service user empowerment.
Qualifications-
· Relevant qualification in advocacy , psychotherapy, psychology, social work, or related field (or equivalent experience).
Job Type: Full-time
Pay: £28,736.00 per year
Work Location: In person
