Experienced Dental Receptionist

1 day ago

London, Greater London, United Kingdom Direct Dental Group Full time

Direct Dental Group is a collection of modern, high-end private dental practices located across South West London. We are expanding and looking for experienced Dental Receptionists to join our friendly and professional team. If you're passionate about patient care and thrive in a fast-paced, high-quality environment, we'd love to hear from you.

Key Responsibilities

  • Greet and check in patients warmly and professionally
  • Manage appointments and clinician diaries
  • Handle phone calls, emails, referrals, and patient enquiries
  • Discuss treatments, pricing, and services with patients
  • Maintain accurate and confidential patient records
  • Process payments and assist with billing/insurance queries
  • Coordinate with clinical staff to ensure smooth patient flow
  • Keep the reception area clean, tidy, and welcoming
  • Occasionally support nearby sister practices when needed

What We're Looking For

We're seeking a confident, personable Dental Receptionists with a strong sales background and experience in (TCO). You'll manage front-desk duties and play a key role in helping patients understand and accept their treatment plans.

Requirements

  • 3+ years' experience in a private dental practice (essential)
  • Proficient with dental/digital systems (ideally Dentally)
  • Excellent written and verbal communication skills
  • Strong attention to detail and time management
  • Professional appearance and a team-focused attitude
  • Able to multitask in a busy, patient-focused setting
  • Proven sales and lead conversion skills
  • Outstanding customer service

What We Offer

  • Competitive hourly rate (Up to £17.50 DOE)
  • Annual performance bonus
  • 28 days paid holiday
  • Company pension scheme
  • Employee discounts
  • Career development and funded training opportunities
  • Supportive and respectful team culture
  • Occasional company events

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount

Work Location: In person

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