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Enablement & Knowledge Manager
2 weeks ago
Who We Are
Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you'd like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you
Who We Are Looking For
We are seeking a dynamic and highly organized Enablement & Knowledge Program Manager to lead the onboarding, training, and ongoing enablement of our global commercial and customer facing teams—including Sales, Presales, Principal Consultants, BDRs, Field Marketing, Delivery, Data Science and Customer Success. This role ensures that teams are fully equipped with the right knowledge, tools, and messaging to confidently position Provenir's platform and its four key solutions: Fraud, Credit Risk Onboarding, Collections, and Customer Management and to articulate the value and benefits to customers.
What You'll do
As the owner of The Vault—Provenir's internal AI-powered knowledge base—you will be responsible for the end-to-end setup, structure, and ongoing maintenance of this critical resource. You will ensure that content, tools, and guidance are not only current and relevant, but also easy to navigate and leverage across teams.
Key Responsibilities
- Design and deliver tailored onboarding programs for Sales, Presales, and Marketing roles around our solution and product.
- Create and maintain enablement assets by turning messaging frameworks, value propositions, and case studies into battlecards, objection guides, demo scripts, and playbooks.
- Support Sales/Presales with RFIs, RFPs, proposals, and executive summaries.
- Develop ROI tools and value calculators based on customer case studies.
- Own and manage enablement content platform .
- Act as a connector between Sales, Solutions, Marketing, and Product teams.
- Define and track success metrics (e.g., ramp time, win rates, content usage).
- Deliver quarterly reports and dashboards to leadership.
About you
You will have:
- 5+ years in Sales Enablement, Bid or Presales role
- Experience building and scaling global enablement programs
- Strong understanding of the enterprise sales cycle and complex solutions
- Experience with knowledge repository platforms and tuning them with machine learning or LLMs
- Experience with Learning Management platforms (LMS) such as Docebo, iSprings etc.
- Excellent writing, instructional design, and facilitation skills
- Bachelor's degree (2:1 or above) in a STEM subject (e.g., Computer Science, Engineering, Mathematics, Physics)
Although not essential, it would be great if you also have any of these strengths:
- Experience supporting proposal and RFP processes
- Understanding of B2B decisioning software or financial services tech
- Familiarity with AI tools and generative knowledge platforms (e.g., custom GPTs, ChatGPT Enterprise, etc.)
- Teaching and coaching background
What You'll Love about Us
Our employees are empowered to be curious, forward-thinking leaders. We ask them to explore the uncharted and invent the unimagined. That's what makes Provenir unique.
Our employees are our top priority; we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays, flexible and remote-friendly opportunities, and maternity/paternity leave.
At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.
