Front of House Receptionist

WE ARE HIRING

The Stay Club is a premium student housing provider with world-class properties located in the most exciting areas of London. Our passion for community building puts students at the heart of everything we do: Introducing a diverse bunch of people within an academic environment through creative living spaces, trend-setting facilities, and a dynamic events programme. Our unique approach has resulted in continued expansion for The Stay Club, leading to new residences being added to the portfolio and the growth our talented team. If you are fanatical about delivering exceptional service, looking to be part of a high-achieving team, and have a genuine love for London-living, maybe this role is for you?

ROLE: Front of House Receptionist

LOCATION: North Acton - 210 Western Avenue | W3 6FW

SALARY: £12.35 p/h

POSITION: Part-time (rotation Rota - AM: 07:00 to 15:00 and PM: 15:00 to 23:00) + extra hours on Christmas period.

2/3 days a week

3months of probation period

8 Hours shift

RESPONSIBILITIES

Key Responsibilities

• Welcome and engage with all students and guests by maintaining a positive, professional, and friendly rapport.

• Handle post and parcels for students efficiently and carefully, logging all 'signed for' deliveries and redirecting as appropriate.

• Collaborate with internal teams and third-party contractors to ensure an excellent student experience.

• Accurately process financial transactions including student billing, and petty cash.

• Demonstrate initiative by taking ownership with limited and/ or remote management supervision.

• Identify and escalate H&S hazards and incidents, document as appropriate.

• Report maintenance and housekeeping tasks in a timely manner and follow up to ensure completion.

• Complete general administrative duties allocated, including the preparation of detailed handovers for the incoming shift.

• Input, maintain, and update student records accurately.

• Ensure the circulation and distribution of relevant notices, letters, and information to all students.

• Keep the reception desk and entrance lobby clean and tidy at all times.

• Handle and log complaints professionally and compassionately, escalating to the Community Manager for resolution where appropriate.

• A working knowledge of The Stay Clubs commitment to ANUK, National Code Assured Accommodation.

EXPERIENCE AND SKILLS

• 2+ years of proven experience of delivering exceptional customer service

• A pro-active approach to problem solving.

• Highly organised with acute attention to detail.

• A professional phone, email, and personal communications manner with a passion for excellent service.

• Dependable, enthusiastic, and an excellent team player.

• Competent with Microsoft Office and the ability to learn new operating systems with ease.

• The ability to work in a pressurized environment and maintain professional standards.

BENEFITS

• Holiday plus bank
• Individual learning and development opportunities
• Access to Stay Club facilities across the portfolio
• Awesome staff parties and awards

DISCLAIMER

All applicants must have indefinite leave to live and work in the United Kingdom (UK).

At this moment in time, we are unable to provide detailed feedback to unsuccessful candidates. Successful applicant must be willing to undergo a background check in accordance with UK laws and regulations. Please note for most of our jobs we recruit on a rolling basis, which means when our jobs become vacant, they will fill up based on a first come, first served basis. This means that we start processing applications once they have been received. Therefore, this vacancy may close once we are in receipt of a sufficient application.

Learn more about The Stay Club here: .

Read our privacy statement online for more information on how we handle your personal data. You can also view our Equality, Diversity, and Inclusion policy to see how we encourage diversity within our company.

The Stay Club is a disability confident committed employer and provide employment opportunities for all. We strongly encourage applications from underrepresented groups. If there are preparations, we can make to help ensure you have a comfortable and positive candidate experience, please let us know

Job Types: Part-time, Permanent

Pay: £12.35 per hour

Benefits:

• Company events
• Employee discount

Work Location: In person