Debt Management Executive

2 weeks ago

Ipswich, Suffolk, United Kingdom SmartestEnergy Full time £30,000 - £60,000 per year

You will play a vital role in maximising the company's cash flow by proactively managing outstanding debt and unbilled accounts, helping to protect profits and support sustainable growth. This position is responsible for minimising exposure to bad debt through effective credit control practices, professional customer engagement, and the timely collection of overdue accounts. By developing strong relationships with customers and internal teams, you will ensure that financial risk is managed efficiently while maintaining the company's high standards of service.

This role involves daily management and tracking of debts, including key accounts and management agencies, through regular customer contact and collaboration with third-party collection agencies when necessary. You will also support administrative processes such as tenancy and management agency changes, oversee legal recovery actions, and create accurate, insightful reports for both internal and external stakeholders.

What skills/experience do I need to be successful?

  • Demonstrable experience within a customer service environment;
  • Proven debt management skills and experience;
  • IT skills in MS Office, especially Excel, Outlook.

What sets us apart?

  • Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
  • Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
  • Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?
Once we receive your application, it will be reviewed by a human – no bots here The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.
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