Dynamics 365 Business Analyst

2 days ago

Birmingham, Birmingham, United Kingdom Tenth Revolution Group Full time £40,000 - £65,000 per year

Job Description

I am actively seeking an experienced Business Analyst, with experience implementing Dynamics 365 CE/ Dynamics CRM within the charitable sector, for an exciting new role with an established UK Microsoft Partner. My client specialises in providing Dynamics 365 CE/ CRM solutions to a host of brilliant businesses UK wide, and they're looking to further add to their consulting team ahead of an array of fresh, greenfield implementations across 2026 and beyond.

This role is home based, with occasional travel to customer sites (project phases dependant).

Role & Responsibilities

  • Business process analysis and requirement gathering - AS IS/ TO BE
  • Mapping processes, conducting workshops, user stories
  • Developing functional design documentation
  • Involvement in install, testing and key user training
  • Working with existing customers on analysing process/ system improvements

Skills & Qualifications

  • A proven track record implementing Microsoft Dynamics CRM or Dynamics 365 Customer Engagement (CE)
  • End to end CE/ CRM implementation cycle skills, from analysis through to go-live
  • Non-profit/ charitable sector project experience
  • Confident communication skills, written and verbal - solid stakeholder management ability

Benefits

  • Opportunity to work on brilliant, greenfield D365 CE implementations
  • Competitive base salary up to £65,000 (experience dependant)
  • Excellent company benefits package including pension, healthcare
  • Openings for further professional development/ certified training
  • Work within a like minded team, stable company environment and great culture/ team events

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to

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