Admissions and Outpatient Administrators

7 days ago

Cardiff, Cardiff, United Kingdom Spire Healthcare Group plc Full time £25,000 - £40,000 per year

Admissions and Outpatient Administrators | Competitive Salary with Excellent Benefits | Full Time | Permanent | St Mellons

Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in St Mellons has multiple exciting opportunities for Admissions Administrators and Outpatient Appointments Administrators to join our team on a Permanent basis. 

Whether you're looking to start or grow your career in healthcare administration, or you already have strong customer service experience and want a more meaningful role, this could be the opportunity for you.

About the Roles

Both teams play a vital part in delivering an exceptional experience for every patient.

As an Admissions Administrator, you'll guide patients through the next steps of their hospital journey – confirming procedures, managing forms and documentation, and ensuring all administrative details are complete and accurate.

As an Outpatient Appointments Administrator, you'll support patients right from their first appointment – scheduling bookings, liaising with consultants and insurers, and ensuring everything runs smoothly.

What you'll be doing

  • Taking calls from patients, answering queries with professionalism and empathy.
  • Managing and maintaining patient bookings using our computerised systems (SAP, RIS).
  • Sending admission forms and ensuring information is accurately captured.
  • Liaising with consultants, insurers, and clinical teams to ensure everything is in place.
  • Supporting with patient letters, documentation, and medical coding queries.
  • Completing spreadsheets, updating records, and ensuring all admin tasks meet high standards.

What we're looking for

You don't need healthcare experience to join us – but you do need:

  • Exceptional customer service and communication skills.
  • The ability to multitask, stay organised, and prioritise effectively.
  • IT confidence and willingness to learn new systems quickly.
  • Proven administration or call centre experience (an advantage but not essential).
  • A friendly, approachable manner and a genuine passion for helping people.

Working Hours: 37.5 hours per week. Shifts vary between 8am and 7pm Monday to Friday, plus the occasional Saturday 8am-4pm.

Please only apply if you can commit to these hours.

Contract Type: Permanent, Full time.

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

For us, it's more than just treating patients; it's about looking after people.

 If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

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