Accounts Receivable Officer

Job Description

Accounts Receivable Officer

The Role:

We are seeking a detail-oriented and proactive Accounts Receivable Officer to join our growing Finance Team. This role will play a key part in ensuring timely collection of rents and service charges, accurate billing and maintaining strong financial controls to

support our mission of providing quality homes and services.

About You:

We're looking for someone with experience in accounts receivable, credit control, or

income management (ideally within housing or property). You'll have strong numeracy skills, excellent attention to detail and the ability to communicate clearly with

stakeholders. Knowledge of housing benefit, universal credit, or social housing finance would be an advantage.

Key Responsibilities:

Process and issue accurate invoices in line with tenancy agreements. Monitor debtor balances, reconcile payments, and chase arrears.

Liaise with local authorities, managing agents, and tenants regarding payments and queries.

Produce debtor reports and support annual rent review processes.

Key Duties s Responsibilities:

Income Processing Billing

· Raise and issue invoices for rents, service charges, and other recoverable costs in line with tenancy/licence agreements.

· Ensure accuracy of billing in accordance with council tax bandings, rent schedules, and service charge breakdowns.

· Maintain up-to-date records of income, arrears, and payment allocations in the finance system (Odoo/ERP).

Debtor Management

· Monitor debtor balances and ensure timely collection of outstanding amounts.

· Reconcile payments against remittances received from local authorities, tenants, and managing agents.

· Investigate and resolve discrepancies, liaising with relevant stakeholders to ensure issues are corrected.

· Escalate persistent arrears cases in line with company procedures.

Reporting & Analysis

· Prepare regular debtor reports, aged debt analysis, and bad debt monitoring.

· Support monthly, quarterly, and year-end financial reporting.

· Assist in cash flow forecasting by providing accurate and timely debtor information.

Stakeholder Engagement

· Liaise with tenants, local authority housing benefit/universal credit teams, and managing agents regarding payments.

· Respond to queries in a timely and professional manner, ensuring positive stakeholder relationships.

· Work closely with Housing Officers and Operations Teams to ensure accurate tenancy data and payment information.

Compliance s Controls

· Ensure compliance with internal financial policies, audit requirements, and regulatory standards.

· Support process improvements and digital transformation initiatives within the Finance Team.

· Maintain confidentiality and data integrity in line with GDPR and organisational policies.

Person Specification:

Essential:

· Previous experience in Accounts Receivable, Credit Control, or Income Management.

· Strong numeracy and analytical skills with excellent attention to detail.

· Good IT skills, including Excel and financial/ERP systems.

· Clear written and verbal communication skills.

· Ability to prioritise workloads and meet strict deadlines.

· Experience liaising with external stakeholders to resolve payment queries.

Desirable:

· Experience within social housing, property, or not-for-profit sectors.

· Knowledge of housing benefit/universal credit and local authority remittance processes.

· Familiarity with Odoo or similar ERP/finance systems.

· Understanding of rent setting and service charge processes.

Competencies

· Accuracy C Attention to Detail – Ensures high standards in financial processing.

· Problem Solving – Identifies and resolves payment discrepancies effectively.

· Collaboration – Works positively with colleagues across Finance and Operations.

· Customer Focus – Provides professional and responsive support to tenants and stakeholders.

· Accountability – Takes ownership of tasks and delivers results to deadlines.

How to Apply

If you believe you fit this description, please apply online.

Job title: Accounts Receivable Officer

Location: Birmingham

Hours: Full time, 37.5 hours per week

Responsible to: Head of Accounts

Salary range: From £24,000.00 per annum

Contract type: Permanent

Job Types: Full-time, Permanent

Pay: From £24,000.00 per year

Benefits:

• Flexitime
• On-site parking

Work Location: In person