Customer Success Manager

2 weeks ago


Leeds, Leeds, United Kingdom School Jotter Full time £40,000 - £45,000 per year

Customer Success Manager – Term Time Only | School Hours

Salary:
 £32,000 + bonus

Location:
 Remote / Work from Home

Help schools stay happy, supported, and successful – join the School Jotter team.

Are you looking for a flexible role that fits around family life or other commitments? Want to use your people skills in a meaningful, rewarding way? This could be the ideal opportunity.

About the Role

As a Customer Success Manager
 at 
School Jotter
, you'll play a key part in ensuring our schools are happy, engaged, and getting the most from their websites. You'll build relationships with existing customers, check in with them regularly, and make sure they're satisfied with our service – all while working from home during school-friendly hours.

Your main goal? Keep our customers happy so they stay with us year after year.

What You'll Do

  • Make regular calls to existing school customers
  • Gather feedback, check satisfaction levels, and solve minor issues
  • Identify opportunities for upselling or further support
  • Ensure customers feel valued, supported, and heard
  • Keep accurate notes and follow up where needed

What We're Looking For

  • A friendly, confident phone manner
  • Strong communication and people skills
  • Organised, proactive, and able to manage your own schedule
  • Comfortable using basic digital tools (CRM systems, email, etc.)
  • Experience in account management, customer service or sales is a plus

Why Join Us?

100% remote and hybrid options – work from home with some travel to visit schools

Supportive, flexible team environment

Make a real difference to schools across the UK

About Us

School Jotter is one of the UK's leading providers of school websites and digital tools. We help schools showcase their achievements and keep parents informed, all with easy-to-use technology and great customer support.

Interested?

Apply now and become part of the School Jotter
 team – where work fits around life, not the other way around.



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