Contract Specialist
4 days ago
Why Join Us:
Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require a Contract Specialist to join us on a permanent basis, at our Cirencester site.
About the Job:
- First Point of Contact for Customer to resolve escalations and complaints.
- Hold weekly meetings with the Customer to unlock issues.
- Attend Monthly and Quarter meetings with Account Manager/Director.
- Key point of contact for the Account Managers/Directors and performance issues.
- Oversight of all work orders and manage key problems.
- WIP – work with the Team Manager and Account Manager on problem work orders.
- Working with the Account Managers and Helpdesk teams, monitor performance
- Ensure regular Performance reviews are carried out with both Internal Stakeholders and Subcontractors.
- Interaction between business functions when operating to the above.
- General – to provide insight and trends to the Account Manager.
- Continuously review systems, processes, and procedures to ensure, integrity, and efficiency.
To be successful you will have::
When you join us, you'll receive:
- Salary: Circa £31,000 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.
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