Contract Specialist

4 days ago


Cirencester, Gloucestershire, United Kingdom Arcus FM Full time
Why Join Us

Do you have customer service experience?

Enjoy being the first point of contact?  

Yes? I may have the ideal role for you…

We require a Contract Specialist to join us on a permanent basis, at our Cirencester site. 

What You'll Be Doing
  • First Point of Contact for Customer to resolve escalations and complaints.
  • Hold weekly meetings with the Customer to unlock issues.
  • Attend Monthly and Quarter meetings with Account Manager/Director.
  • Key point of contact for the Account Managers/Directors and performance issues.
  • Oversight of all work orders and manage key problems.
  • WIP – work with the Team Manager and Account Manager on problem work orders.
  • Working with the Account Managers and Helpdesk teams, monitor performance
  • Ensure regular Performance reviews are carried out with both Internal Stakeholders and Subcontractors.
  • Interaction between business functions when operating to the above.
  • General – to provide insight and trends to the Account Manager.
  • Continuously review systems, processes, and procedures to ensure, integrity, and efficiency.
What We're Looking For

When you join us, you'll receive:

  • Salary: Circa £31,000 per annum
  • 4% bonus, subject to achievement of targets
  • 25 days annual leave + Bank Holidays.
  • Group personal pension scheme of matched contributions between 5% and 6%
  • Life Assurance 
  • Funded Training Sponsorship Scheme
  • Discounts, vouchers, and financial aid programs

Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button. 

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