Website and E-Commerce Coordinator

Welcome to First Fence - where security meets innovation

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £30,500 per annum

Hours: 42.5 hours Monday-Friday

Location: Hybrid/Swadlincote, DE11 8EA

This position requires significant flexibility to collaborate effectively with our US-based team. The candidate must be able to align their working hours with Central Daylight Time (CDT), which is six hours behind UK time (BST/GMT). Whilst some flexibility is possible, a substantial overlap with Texas business hours is a non-negotiable requirement of the role.

Why First Fence?

• Same-day delivery across the UK
• Six strategic locations, including our National Distribution Centre
• Extraordinary growth since 2010
• Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. #FirstFence #SecurityInnovation #JoinOurTeam

As a website and E-commerce coordinator you are responsible for managing and maintaining the online platform to ensure optimal performance, user experience, and sales. This role involves a blend of technical expertise and business acumen to drive online success. In this role you would contribute to the growth and success of the e-commerce business by optimising the website for user experience, sales, and overall performance.

Key Responsibilities:

• Website Maintenance: Ensure the website functions correctly, is up-to-date, and visually appealing.
• Product Management: Manage product listings, images, descriptions, and pricing to optimize search visibility and sales.
• Order Processing: Oversee order processing, fulfilment, stock and customer order inquiries.
• Website Analytics: Monitor website performance metrics to identify areas for improvement and optimize user experience using google analytics and other tools.
• Content Management: Create, update, and manage website content, including: banners, blog posts, and promotions.
• Technical Support: Troubleshoot website issues and provide technical support to customers and internal teams.
• SEO and SEM: Implement SEO and SEM strategies to improve website visibility and search engine rankings.
• E-commerce Platform Management: Manage the e-commerce platform, including updates, integrations, and security.

This list is not exhaustive

How You'll Do It:

• Technical: You will leverage your technical skills to maintain website performance and implement necessary updates.
• Attention to Detail: You will ensure product information, pricing, and website content is accurate and consistent.
• Customer Focus: You will prioritise customer satisfaction by providing timely support and resolving issues efficiently.
• Data Analysis: You will analyse website metrics to identify trends and opportunities for improvement.
• Problem Solving: You will troubleshoot website issues and implement solutions to minimise downtime.
• Collaboration: You will work closely with marketing, sales, and IT teams to achieve business objectives.
• Experience: ·Good knowledge of SEO, Google Analytics, and digital marketing tools would be beneficial

Join Us for a Career Beyond Ordinary

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle

Benefits Snapshot:

• Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme

33 Days Annual Leave (inclusive of Bank Holidays)

Employee Product Discounts

Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.