Senior Assistant, Customer Experience and Resource Coordinator, Subsidiary Accounts Completion Centre

Basic information

Location

Newcastle

Business Line

Audit & Assurance

Job Type

Permanent / FTC

Date published

20-Oct-2025

Req #

21083

Job description

Connect to your Industry

Our Delivery Centre provides critical specialist support to our high-performing Audit and Assurance practice. As a key member of our operations team, you'll play a vital role in planning and prioritising workflows, ensuring both the centre's success and your own professional development.

This role offers a flexible working approach, combining in-office collaboration and remote working options. In-office attendance will be required for certain activities, such as training and team collaboration sessions, with the specific arrangements agreed with your manager to best suit both individual and business needs.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As our Customer Experience and Resourcing Coordinator, you'll be the driving force behind a seamless and efficient customer experience within our high-performing Audit and Assurance practice. You'll proactively manage resource allocation, ensuring our teams have the support they need to meet deadlines and exceed client expectations. You'll be a key problem-solver, identifying and implementing solutions to optimise workflows and enhance the overall customer journey. This is a unique opportunity to make a significant impact on our operational efficiency and client satisfaction.

Connect to your skills and professional experience

Soft Skills:

• Proactive Problem-Solving: You thrive in a fast-paced environment, anticipating challenges and proactively developing solutions to ensure seamless operations and exceptional customer service.
• You're adept at identifying areas for improvement and implementing effective changes.
• You're a natural collaborator, building strong relationships with colleagues across different teams to achieve shared goals.

Essentials:

• Resource Management Expertise: Proven ability to effectively schedule and allocate resources to meet demanding deadlines, optimising capacity and ensuring efficient service delivery.
• Experience with resource management tools and techniques.
• Exceptional Customer Service: A demonstrable track record of providing outstanding customer service, resolving complex issues with empathy and professionalism, and actively gathering feedback to enhance the customer experience.
• Advanced Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders at all levels, including senior management. This includes the ability to clearly articulate complex information and build strong working relationships.
• Analytical and Process Improvement Skills: A keen eye for detail and a proven ability to identify opportunities to streamline processes and improve efficiency. Experience with process improvement methodologies is desirable.
• Proficiency in Microsoft Office Suite: Advanced proficiency in Excel, with a strong working knowledge of other Microsoft Office applications.

Desirables:

• Experience working within an Extended Delivery Centre environment, demonstrating a strong understanding of collaborative working models and distributed team dynamics.
• Knowledge of relevant industry best practices in customer service and resource management.

Connect to your business - Audit & Assurance

We know it's not just about the numbers. Often, we let the technology take care of those. It's about the creative and collective thinking or our people. That's where the true insight is found. We're redefining the future of audit. Come join us.

Audit

Our independent audits help to build trust and confidence, equipping the companies we audit and their stakeholders to make better informed decisions based on meaningful information. By combining the latest audit tools, technologies and procedures to deliver high quality audits, we're able to deliver work we are truly proud of.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

Within the Subsidiary Accounts Completion Centre, we empower our team members to grow professionally, make a significant impact, and discover fulfilling careers they never imagined. Join us and embark on a journey of continuous development and meaningful contribution.

Our hybrid working policy

While primarily based in our vibrant Newcastle office, you'll benefit from our flexible and efficient hybrid working model. We value in-person collaboration and hold full team meetings every six weeks in the office, providing opportunities for connection and relationship building. We also leverage cutting-edge technology like Teams Premium to connect and collaborate virtually.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture