Contact Centre Holiday Advisor

6 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Butlin's Full time £15,000 - £25,000 per year
Contact Centre Holiday Advisor

Application Deadline: 28 November 2025

Department: Commercial & Marketing - Contact Centre

Employment Type: Permanent - Full Time

Location: Hemel Hempstead

Reporting To: Gillian Hunt

Compensation: £0 / month


Description
About the Role

Our Contact Centre is full of fun, passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn't just about answering calls Our guests contact us with all sorts of enquiries – some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay.

You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn't a scripted contact centre role – we want you to bring yourself to work every day and love to see our team engage with our guests.

To begin with, you will work exclusively with our guests over the phone. This is not a sales role and there will be absolutely no cold calling (yay)

Shift Patterns

Our Contact Centre is open 9am until 9pm, 7 days a week. Typical shifts are a mixture of 9am-5.30pm, 10:30am-7pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.

You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you. 

About You If you love helping people and enjoy being part of a team that makes a real difference, this could be just the role for you.

We're dedicated to crafting exceptional holiday experiences, and we're seeking someone passionate about ensuring every guest has a great time. If you're happy to go the extra mile to help find the perfect break, you'll fit right in with us.

You should have experience working with customers, either over the phone or face-to-face. While hospitality experience is not necessary, we'll train you on how things work at Butlin's. Your attitude, willingness to learn, and effort are what matter most. Experience in a contact centre or retail, especially in sales or target-driven roles, is a bonus.

Listening well and showing empathy are key parts of the role, as we want every guest to feel heard and understood. You'll need to be comfortable having friendly, engaging conversations with a warm and confident tone.

The role also involves using a computer and our booking systems, so being confident with technology is also important.

We work in a hybrid way, so you'll need to be able to work from our office and home when needed.

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