Service Manager

Service Manager – Independent Safeguarding and Reviewing Services | 9222 | Temporary Fixed term Contract / Secondment Opportunity for 12 Months | 37 hours per week | £56,912 to £62,618 per annum | Grade M | Norwich

We are currently looking for a Service Manager for our Independent Safeguarding and Reviewing Services teams. This is a varied post; every day is different You will be leading a team who play a pivotal role in a diverse range of young people's lives.

This role will manage up to 10 Child Protection Chairs (ICs) whom play a pivotal role in ensuring that Children and Young People are safeguarded effectively through robust multi-agency planning and review processes. You will be required to have a strong focus on oversight and support as part of the management team across the whole service, working with partners both internally and externally including NSCP Safeguarding Leads across Multi-agency organisations.

You will support Quality Assurance Activity within the Service and provide supportive challenge around performance to our operational colleagues.

You will also be required to ensure that the service is fully prepared for the imminent Inspection of Local Authority Children Services by Ofsted.

Hybrid working with at least 2-3 days in the office determined by the needs of the role.

About you

You will be a qualified social worker, registered with Social Work England with substantial experience in child protection and safeguarding. You will bring:

• Strong leadership, management experience and communication skills.

• In depth knowledge of child protection/safeguarding policies and practice, guidance and legislation for Looked after Children, all legislative frameworks relating to children and government guidance.

• Confidence in managing complex situations and making sound decisions.

• A commitment to promoting the rights and wellbeing of children.

• Experience of working in a way that ensures the meeting of team and organisational performance targets.

You need to bring innovation, inspiration and motivation.

For an informal chat about this role please contact Lorraine Owen (Head of Independent Safeguarding & Reviewing Service) at

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.

• Financial benefits such as:- ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

• A Blue Light card for Fire Service and Social Care Workers

• Relocation expenses (where applicable)

• An advance of your expenses if you travel for work

• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.

• Tax efficient ways of getting extra pension and new bikes

• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

• A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your or email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 4 November 2025

All other applicants closing date: 12 November 2025

Interviews will take place Thursday 27 November 2025.