Operations Support Assistant

763

Doncaster

Permanent

26,208.00

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options (for some positions).
• Automatic Enrolment onto our Employee Participation Plan.
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

What's the role?

This role is crucial to SMS as it grows our metering portfolio and brings in the recurring rental required to achieve business a target. The Operation Support Assistant will be responsible for dealing with both inbound and outbound customer appointment calls to ensure meter bookings are successfully scheduled.

The role requires a key relationship with SMS field engineers to enable an organised and successful approach to day-to-day asset management of our meters installed.

Working Hours:

• Full-time, 40 hours per week
• Monday to Friday, 8:00 AM to 4:30 PM
• Based at our Doncaster Office

Key responsibilities:

• Deal with both inbound and outbound customer appointment calls in accordance with supplier booking guidelines. Booking meter exchange appointments directly with end consumer and suppliers if called upon and required.
• Work report daily/weekly to ensure all jobs and work streams are correct.
• Arrange access as appropriate (primarily over the telephone) to ensure engineer can complete scheduled jobs.
• Ensure that all jobs are claimed by the morning and the job is a 'good' job and ready for the engineer and customer.
• Identify any issues and raise to Metering Manager.
• Maintain work management database and any other relevant systems.
• Liaise with other departments to ensure optimum service delivery.
• Handling of ad-hoc queries from engineers, customers, Suppliers, and other teams on commissioning issues and assets on site.
• Maximize customer appointments for SMS.
• Plan site visits & plan the work for SMS field engineers, including grouping jobs in the most efficient way possible and arranging access ahead of their visit.
• To provide constant support to SMS's field engineers and any sub-contractors, including directions when necessary, and schedule amendments in order to maximize meter installs and keep cancelled jobs to a minimum.

To be considered for this role, we would love you to have:

• GCSE or Equivalent in English and Maths.
• Strong problem-solving abilities, attention to detail and reliability.
• Computer Literate, I.T skills, experience with excel/word/ CRM.
• Keen attention to detail, working accurately under pressure.
• Good written and verbal communication skills.
• Experience in a similar engineer/ logistics role with good geographical knowledge.
• Excellent Customer Service experience.

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