Central Service Charge Analyst

1 week ago

Sittingbourne ME, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £30,000 - £45,000 per year
3 - 4 Month Contract With A Local Authority

Role Purpose

Reporting to the Central Service Charge Manager, the Central Service Charge Analyst is responsible for delivering a high-quality service to service charge payers and internal stakeholders. The role will work collaboratively with colleagues across Southern Housing to support the transformation and continuous improvement of the organisation's service charge delivery model.

Key Responsibilities

  • Provide a responsive and professional internal customer service for all central aspects of service charge delivery, in line with service expectations and KPIs.

  • Support colleagues across the business with service charge queries, data requests, and guidance.

  • Compile, analyse, and present service charge-related information to support the wider Service Charge team.

  • Create and maintain Key Performance Indicators (KPIs) and other performance metrics to monitor and measure team effectiveness.

  • Support the calculation and allocation of service chargeable expenditure.

  • Prepare, validate, and load data through various systems to enable accurate calculation of charges.

  • Maximise income recovery by ensuring charges are correctly coded and allocated.

  • Identify opportunities to increase efficiency and improve data collection by automating and optimising data workflows.

  • Monitor and audit data quality to support validation, cleansing, and improved accuracy.

  • Support the development and embedding of new systems, processes, and procedures aligned to the transformation of service charge delivery.

  • Review and maintain procedures and process maps to ensure consistency and accuracy in service charge setting.

  • Support the wider team with data collection and analysis of service chargeable income and expenditure as part of the annual budget and setting cycle.

  • Assist with year-end certification activities, including liaising with external auditors and providing evidence for service chargeable expenditure.

Requirements

  • Excellent financial and numerical skills.

  • Strong analytical capability, with experience working with large and complex datasets.

  • Good understanding of residential and commercial service charge management.

  • Highly organised, with the ability to manage and deliver multiple tasks to deadline.

  • Advanced Excel skills, including formulas, pivot tables, data cleaning, and data visualisation.

  • Meticulous attention to detail and accuracy.

  • Strong communication skills with the ability to explain complex data to non-technical audiences.

  • Strong problem-solving and critical-thinking skills.

  • Experience within housing or property management (desirable but not essential).

  • Familiarity with service charge legislation or regulatory frameworks.

  • Service Charge Analyst

    1 week ago

    Sittingbourne, United Kingdom Daniel Owen Full time

    Service Charge Analyst28112025_1764342771 Posted : 28 / 11 / 2025Service Charge AnalystLocation: SittingbourneSalary: £21 to £22 per hourContract Type: Temporary - ongoingHours: 35 per weekSocial Housing Experience neededDaniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled...

  • Service Charge Analyst: Data-Driven

    1 week ago

    Sittingbourne, United Kingdom Daniel Owen Full time

    A staffing agency is seeking a skilled Service Charge Analyst in Sittingbourne, UK. The role involves providing excellent customer service, compiling reports, and ensuring accurate service charge delivery. The ideal candidate must have strong analytical skills, experience in service charge management, and advanced Excel proficiency. This is a temporary...

  • Service Charge Advisor

    2 days ago

    Sittingbourne, United Kingdom Southern Housing Full time

    **The role** As a Service Charge Advisor you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery. Please note this job is based out of our Sittingbourne...

  • Data Analyst

    2 weeks ago

    Sittingbourne, United Kingdom Senitor Associates Full time

    Data Analyst - Power BI - SQL - Excel - £35K-£45K Plus Benefits!! - Remote (Kent visit once per month) We are looking for a Data Analyst to work for a company within the manufacturing industry, based in Kent. You must have strong SQL skills, with Power BI an added bonus. You will work to provide timely, accurate and self-service data and reporting to...

  • Risk Analyst

    1 week ago

    Pity Me, United Kingdom Northumbrian Water Full time

    About the role We’ve an amazing new opportunity to become our new Risk Analyst, reporting into the Risk Lead within our Asset Portfolio Management Office (PMO). You’ll join a team of Risk Analysts contributing to our National Leader ambitions. You’ll be a skilled Risk Analyst with direct experience of working in a fast-paced PMO environment. The role...

  • Intelligence Assistant

    6 days ago

    Sittingbourne, United Kingdom Essex Police and Kent Police Full time

    **Location of Role**: Sittingbourne **Advert Closing Date**: 11/07/2025 **Starting Salary**: £24,768.00 (pro-rata for part-time vacancies) **Part/Full Time**: Full Time **Contract Type**: Permanent **Working Pattern**: Mon-Fri **Weekend/Evening Working**: No An exciting opportunity has arisen for an individual to undertake the role of Intelligence Assistant...

  • Assistant Facilities Manager

    17 hours ago

    Sittingbourne ME EF, United Kingdom MAPP Full time

    DescriptionMAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and...

  • Accounts Assistant

    6 days ago

    Sittingbourne, United Kingdom hireful Full time

    Do you have **Accounting** experience within the **Property Management or Real Estate** industry? We are looking for an **Accounts Assistant** who will be preparing service charge budgets, reconciling the annual service charge accounts, producing statements and conducting analysis along with resolving any queries. You will be supporting the Head Office...

  • Sales Administrator

    6 days ago

    Sittingbourne ME RN, United Kingdom c4-e798-4bbf-ab9c-41a4d0f03173 Full time

    Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK.Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £60 million, and having established a strong market position, we now employ over 950 people across our 3 sites at...

  • Occupier Engagement Accounts Assistant

    6 days ago

    Sittingbourne, United Kingdom MAPP Full time

    MAPP is the UK’s leading specialist in commercial property and asset management, with over £14bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the...