Occupier Engagement Accounts Assistant

MAPP is the UK’s leading specialist in commercial property and asset management, with over £14bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

TitleOccupier Engagement Accounts AssistantTeamSite - Kent Science ParkWho Does This Role Report Into?**Site Operations Manager**:
Role Summary**Purpose and Scope**

Working as part of the site management team for the Kent Science Park, as well as supporting the Head Office Client Accounting and Credit Control Teams as necessary.The role will be based at the Kent Science Park but may also be required to deal with our Clients assets across the WAPG portfolio. The goal is to ensure that MAPP are able to collect occupational charges from occupiers on behalf of the landlord within agreed deadlines.The role will also have involvement with the preparation and reconciliation of annual Service Charge accounts.Skills (People & Technical)Occupier facing MAPP/Kent Science Park representativeUpdating the Property Management System with communications with occupiersProduction and analysis of statements and reconciliations between MAPP and occupiers own recordsProviding data to aid query resolutionLiaising with the MAPP Client Accounts and Credit Control teamPotential travel to MAPP offices and other managed Business Parks where requested.(Cost of travel arrangements covered).Assisting MAPP Client Accounting team with ad hoc duties as required.Assisting with the Management of Service Charge budgets, monitoring spend on a regular basis and providing information to managementAble to use own initiativeEffective PC skills, including working knowledge of Microsoft and Google packagesPro-active, flexible attitude to changes in the company, IT systems and the roleValues & Behaviour**Exhibition of MAPP Values**
Avoid Ambiguity, Appreciative, Adventurous, Authentic and AccountableSelf Management including showing initiative, being proactive and meeting deadlinesEmbracing Change including TechnologyEngaging with the Big PictureGreat service delivery including working in partnership with internal and external individuals and good communicating in written and verballyAchieving Results and Prioritise WorkInnovative Solutions and Problem SolvingDeveloping Self and Others and willing to LearnLevel of Experience / Certifications-
Ideally suited to an individual with a property management accounting background with exposure to customer service delivery.-
- Experience working with at least one known property managementSalary Range (Based on Experience)**£25,000 - £30,000 dependant on experience