Casual Retail Team Leader

2 weeks ago

London, Greater London, United Kingdom Oak View Group Full time £28,000 - £40,000 per year

Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 to positively disrupt business as usual.

As the largest developer of sports and entertainment facilities in the world, OVG prioritises the way we do business focusing on making long-term investments in our people and our planet.

About The Venue
With an expanding footprint in the United Kingdom, OVG is redefining how fans experience live events through innovative hospitality.

OVG's first UK project, Co-op Live in Manchester, revolutionised fan experiences through innovative hospitality. We are ready to build on this as we gear up to manage further venues across the UK.

We're fanatical about transforming food and beverage services across sports and entertainment venues by prioritising culinary innovation, local concepts, and seamless technological integration.

Role Purpose

  • Casual Retail Team Leaders
  • £14.77 per hour + Holiday Pay
  • Flexible contract
  • Copper Box Arena (East London)

Copper Box Arena is seeking experienced Team Leaders to join our casual team on a flexible basis.

As one of London's premier sporting and events venues, we host a diverse range of activities from major sporting events to concerts and exhibitions, creating an exciting working environment.

We're looking for confident people who can hit the ground running, leading our retail food and beverage operations during events and ensuring our customers have an exceptional experience.

Key Responsibilities

  • Manage retail operations during events, overseeing team performance and customer experience
  • Supervise and motivate retail teams, providing clear direction and support throughout shifts
  • Handle customer queries and resolve issues promptly and professionally

Essential Requirements

  • Proven supervisory or management experience in a retail environment
  • Strong leadership skills with the ability to motivate and direct teams
  • Excellent customer service and communication abilities
  • Confident working in fast paced environments
  • Flexible availability including evenings, weekends, and occasional weekdays
  • Right to work in the UK

What We Offer

  • Flexible working arrangements to suit your availability
  • Competitive hourly rates
  • Opportunity to work at a world class Olympic venue
  • Varied and exciting events calendar
  • Supportive team environment

Our Inclusion Commitments
OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we'd love to hear from you.

Employee Screening and Eligibility to Work
As part of the recruitment process, you will need to prove your right to work in the UK. Basic DBS will be required.

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