Customer Operations Manager
2 weeks ago
We're looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration.
You'll drive efficiency, optimise service delivery, and ensure compliance with regulatory standards while shaping strategies that enhance the customer journey. A central focus will be achieving RP7 Consumer Measures and maintaining Guaranteed Standards of Service.
For further information, the Role Specification Document is available to download.
CV and Cover Letter must be received no later than 11pm on Sunday 21 December 2025.
-
Customer Operations Manager
4 days ago
Craigavon, United Kingdom NIE Networks Full timeWe’re looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration.You’ll drive efficiency, optimise service delivery, and ensure compliance with regulatory...
-
Customer Operations Manager
3 days ago
Craigavon, United Kingdom NIE Networks Full timeWe’re looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration.You’ll drive efficiency, optimise service delivery, and ensure compliance with regulatory...
-
Customer Operations Manager
1 week ago
Craigavon, United Kingdom NIE Networks Full timeWe're looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration.You'll drive efficiency, optimise service delivery, and ensure compliance with regulatory...
-
Customer Operations Manager
1 week ago
Craigavon, United Kingdom Northern Ireland Electricity Networks Limited Full timeWe’re looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration.You’ll drive efficiency, optimise service delivery, and ensure compliance with regulatory...
-
Customer Operations Manager
1 week ago
Craigavon, United Kingdom NIE Networks Full timeRole Overview We’re looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration. You’ll drive efficiency, optimise service delivery, and ensure compliance...
-
Customer Operations Manger
2 weeks ago
Craigavon, United Kingdom NIE Networks Full time £32,000 - £60,000 per yearGeneral information Reference Publication end date /12/2025 Job TitleCustomer Operations Manger Contractual hours37.00 LocationNORTHERN IRELAND, Craigavon, CraigavonCandidate criteria Shortlisting CriteriaThe successful candidate must demonstrate:• A minimum of 5 years' experience in customer service, with a proven track record of delivering...
-
Customer Operations Manager
3 days ago
Craigavon, Co. Armagh, United Kingdom NIE Networks Full timeWe’re looking for a Customer Operations Manager to lead our customer service operations at NIE Networks. This role will oversee key teams including our Contact Centre, Vulnerable Customer Team, Digital Contact Team, CNS Team, and Customer Engagement & Administration. You’ll drive efficiency, optimise service delivery, and ensure compliance with...
-
Customer Operations Lead: Service Excellence
1 week ago
Craigavon, United Kingdom Northern Ireland Electricity Networks Limited Full timeA leading energy provider in Craigavon is seeking a Customer Operations Manager to lead its customer service operations. The successful candidate will oversee teams such as the Contact Centre and Vulnerable Customer Team, drive efficiency, optimise service delivery, and ensure compliance with regulatory standards. The role focuses on enhancing the customer...
-
Customer Support Operator Bmw
4 days ago
Craigavon, United Kingdom Mitie Full timeCustomer Support Operator BMW Main Duties - Managing high levels of incoming calls - Follow correct procedures to ensure correct redirection of calls and providing relevant details as part of call transfer - Work as part of a team, communicating effectively with team members and others. - To undertake additional duties in line with management requests as...
-
Operations Manager
4 days ago
Craigavon, United Kingdom Adecco Full timeJob Advertisement: Operations Manager - Craigavon, Northern Ireland Join Our Team! Are you an experienced Operations Manager looking for an exciting opportunity in the manufacturing industry? Our client is seeking a dedicated individual to lead their operations in Craigavon, with a focus on achieving financial and operational excellence while prioritising...