Front of House Ambassador

We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a prestigious estate development in Mayfair, London.

This role requires an individual with an intuitive understanding of top-tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction. You should strive to exceed client expectations with a sophisticated, considerate approach.

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

The shift pattern for this role is 4 on 4 off, nights.

KEY RESPONSIBILITIES

Deliver a 5-star guest experience at all times

Provide a professional first impression and deliver beyond client/visitor expectations

Proactively ensure all visitors experience the full customer journey

Reception duties and Lobby Management of all visitors and guests

Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible

Anticipate client and visitor requirements when entering the lobby

Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information

Actively engage with the lifestyle app, Sesame

Visitor/contractor management

Lift management and assure that all deliveries and couriers are redirected to the BOH Reception and Loading bay and are not arriving at the Reception

Assist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hours

Oversee and manage any emergency evacuations as required

Work alongside other service providers to achieve shared client goals through a 'one-team approach'.

Ensure the reception area is kept clean and tidy providing a safe environment for all visitors

Maintain a high-security awareness at all times

Complete a full detailed handover at the end of each shift

PERSON SPECIFICATION

Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player

Holds a true passion for high standards and exceeding expectations in customer service delivery

Reliable and willing to work weekends and any overtime if required

Ability to provide an intuitive, 5-star, sophisticated guest experience

A keen interest and high level of IT/computer skills would be an advantage

Previous experience in hospitality or a customer service-facing role

Exemplary interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Excellent telephone etiquette

Ability to work independently with confidence, using own initiative as required

Look for opportunities to enhance client/visitor experience

Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail

Confidence and common sense to access and utilise expert resources when making decisions

Maintain and practice a high degree of confidentiality at all times

Computer literate with good email etiquette. The use of visitor management and Microsoft systems is also an advantage

Proficient in using technology, including apps

Have an acute sense of security awareness

Valid SIA licence is required

5 years of verifiable work history

WHAT WE OFFER

• A highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities
• Licence Upskill- Where applicable
• Perk Box- Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Health cash plan for you and your dependents

PROception is committed to ensuring equality of opportunity and the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents reported accordingly. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.