Customer Relationship Manager

An exciting opportunity has arisen to join the team at Ryder & Dutton as a full time Customer Relationship Manager in our Mortgage Support Team based at Head Office. If you are have an enthusiastic and flexible attitude and are organised, then you could be the person we are looking for.

About Us.

Ryder & Dutton have successfully been helping people move for over 100 years. Operating from 17 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.

As an independent family run business, our offices work together to achieve the best possible result for the sale or letting of any property sold or rented through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.

Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

Job Description

Customer Relationship Managers are skilled communicators who promote our Brand and our services by maintaining long term relationships with our key customers to generate further business opportunities. You will constantly identify opportunities to grow the customer base through our CRM system and processes and you should also be strategic and analytical to ensure maximum client satisfaction. You will be responsible for engaging with customers to build and maintain profitable relationships with our key customers. You will need to identify our customers individual needs and match their requirements with our latest products and/or services in order to increase sales opportunities and expand the customer base by upselling or cross selling.

To succeed as a Customer Relationship Manager, you will possess excellent communication skills and maintain the core values of the organisation. You are expected to deliver your responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Customer Relationship Managers are also expected to show initiative, managing priorities and own time along with problem-solving skills.

Key responsibilities:

• Responsibility for managing our remortgage leads – ensuring that weekly, bi-weekly and monthly merge emails are all sent, clients are called and texted in agreed timeframes to maximise the number of appointments in any month. These are existing clients and no 'cold calling' involved.
• Keep accurate records of which appointments have been booked, and which clients have asked to be removed from our database
• Getting customers 'appointment ready' using our CRM system and completing a basic fact check
• Contacting and keeping in touch with advisers clients from their general appointments to assist with their nurture journey and pass the lead back to the adviser when the client becomes ready to proceed

You will need:

• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications and CRM management systems
• Superior product knowledge.
• A team player
• Maintain a positive attitude focussed on customer satisfaction.
• Advanced Administration and/or soft sales selling experience

What's in it for you:

• Be part of an award winning team
• Uncapped Commission
• Full Training and Development
• Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, and a day off for your Birthday
• Annual Company awards dinner

If you believe this role is for you, we'd love to hear from you. Please apply through the below link

https://northernestateagencies.current-

Due to the anticipated high volume of applications for this post we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.

Job Type: Full-time

Pay: From £24,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Enhanced paternity leave
• Free flu jabs
• Health & wellbeing programme
• Referral programme
• Sick pay

Work Location: In person