Customer Delivery Controller

Job Title: Customer Delivery Controller 

Working Pattern: Full Time (Days)

Working location: Derby

To co-ordinate / prioritise all activity to ensure that critical path parts, shortages and future hazards are investigated and mitigated. Ensuring all possible actions are pro-actively managed and co-ordinated across the organisation to minimise customer disruption. To ensure that the best outcomes for the business are achieved.   

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer:

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing:

With this exciting opportunity you will get a chance to be involved with the following:

• Identify and lead the resolution of delivery issues and future delivery hazards. Ensure commitments are robust and optimal, utilising production day plans and ensuring they are adhered to

• To direct Operations to enable planned prioritisation of issues to protect and optimise customer delivery performance and minimise impact (e.g. co-ordinating the launch of repair/rework of parts etc

• Ensure credible and accurate information is maintained for customer critical parts in the ERP system and visual management tools

• Provide timely communication on delivery issues and ensure methods of manufacture / operation times are updated based on demonstrated actuals. Facilitate root cause analysis and business process changes in order to prevent the re-occurrence of issues

• To ensure all paperwork (route cards, documentation & supplier docs etc.) are all compliant with business, regulatory and export requirements, for the entire deliverable

• To operate to the relevant policies and procedures as defined and comply with RRMS.

Who we're looking for:

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do.  These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be successful in this role you will need to meet the following criteria:

• Educated to degree level or relevant professional qualification.

• Experience of production planning & control

• Proven influencing, problem solving and team working skills.     

• Understanding and experience of managing load / capacity is desirable.

• Demonstrated ability to manage deliveries and make balanced priority calls under challenging circumstances

• Understanding of different roles / functions / processes (e.g. Manufacturing, Purchase, NPI, Quality

• Excellent communication skills and networks across functions and operations.

• Able to take responsibility for their own development

• Has the ability to influence others  

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

To work for Rolls-Royce Submarines, you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don't currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL.

Closing date: 01/12/2025