Content Operations Manager

Job Description
We are seeking a Content Operations Manager to join our digital team and ensure the smooth delivery, quality, and performance of our web and app content. This role is pivotal in coordinating day-to-day content operations while supporting strategic initiatives across product, marketing, and digital channels. You will manage content workflows, optimise CMS processes, lead a small team of content professionals, and work directly with CMS engineers to develop workflows and deliver CMS enhancements that drive efficiencies in our content production process.

Key Responsibilities

• Manage day-to-day content operations across web and app platforms, ensuring timely, accurate, and high-quality publication.
• Oversee CMS workflows, including scheduling, approvals, and governance.
• Collaborate closely with CMS engineers and feature teams to implement CMS enhancements in line with business requirements and develop workflows that improve content production efficiency.
• Coordinate with marketing, product, and editorial teams to implement BAU changes and larger strategic content projects.
• Align editorial/BAU content roadmaps with the PR and Investments teams on a quarterly basis.
• Ensure content complies with brand, accessibility, and regulatory standards.
• Carry out QA checks when publishing or reviewing website content using a comprehensive checklist, so that it complies with best practices for SEO, accessibility and mobile responsiveness.
• Monitor content performance, engagement, and conversion metrics, using insights to recommend improvements.
• Lead and mentor a small team of Content Editors and Content Coordinators.
• Drive process improvements for content production, publishing, and governance.
• Act as the central point of contact for cross-functional content initiatives, ensuring projects are delivered on time and to standard.
• Ensure all content is fully compliant and reviewed within regulatory requirements
• Support and enable the business to deliver good outcomes for retail customers by helping achieve any regulatory requirements, including consumer duty.

Essential Skills & Experience

• Proven experience in content operations, digital content management, or web publishing within financial services, fintech, or investment platforms.
• Willingness to work hard, learn quickly and demonstrate high level of flexibility.
• Strong knowledge of Drupal CMS and digital publishing workflows.
• Experience leading small teams and coordinating cross-functional projects.
• Excellent organisational, project management, and problem-solving skills.
• Strong attention to detail and initiative, with a focus on accuracy, compliance, and quality.
• Understanding of SEO, analytics, and digital engagement principles.
• Ability to thrive in a fast-paced, growing organisation.
• Great communication skills with the ability to adjust to developers and non-technical audiences.
• Good, practical, understanding of web technologies, HTML and Javascript.
• Excellent problem solving and knowledge of the business to proactively get support.
• Able to manage time independently, meet deadlines and complexities.
• Highly organised and used to managing own workload.
• Familiarity with accessibility and regulatory requirements for digital content.
• Passion for improving the customer experience through content.

About Us
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2024 named a Great Place to Work.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

What we offer:

• Competitive starting salary
• Starting holiday entitlement of 27, increasing up to 31 days with length of service and a holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 8%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by Simply Health
• Discounted private healthcare scheme and dental plan
• Free gym
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Loans for travel season tickets
• Death in service scheme
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working:
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.