Operations Coordinator

Solutus Advisors Limited are a marketing leading platform providing bespoke solutions for real estate lenders. Solutus are recruiting for an Operations Co-ordinator to provide a support framework to enable the company and commercial teams to operate efficiently and enable a positive and respectful environment for all staff to develop and progress.

The role is designed to ensure the component elements of the support services of IT, HR, Finance and Marketing which are provided by Acepark Limited are effective and support the operational systems, processes, policies and procedures.

This role is office based and is a full time, permanent role.

Hours of work 9:00am to 5:30pm, Monday to Friday.

Responsibilities

• Building and maintaining positive relationships with all internal and external stakeholders.
• Promoting a positive working environment for the team to develop and operate in, encouraging all members of the team to display our company values.
• Office management support, stock control, travel and accommodation bookings, diary management, off-site document storage and booking of couriers and notaries.
• Ensure all periodic IT tasks are performed on time and carrying out quarterly performance reviews, addressing any identified issues and working with the Head of IT to identify system / network enhancements.
• Ensuring secure network connectivity is operating across the Chorley, London and Paris offices.
• Liaising with the Head of IT to ensure all IT processes are being provided on time in accordance with the requirements of the IT Control Framework.
• Provide day to day HR support to the team, providing a confidential support service to staff members. Escalating any material and technical HR matters to Acepark HR whilst ensuring we are providing our duty of care to the wellbeing of all staff.
• Assisting with the staff recruitment process and contributing with the screening and selection process.
• Instructing Acepark's HR team to produce all associated HR recruitment documentation including offer letters, contracts of employment etc. and checking them prior to director sign off and issuing to the incoming member of staff.
• Overseeing payroll for all staff in the UK, France & Germany.
• Overseeing the staff appraisal system and ensuring the senior management team are conducting and recording staff appraisals on time.
• Supervision of the provision of the staff training programme ensuring all training hours are recorded.
• Assisting with the processing and monitoring the timely payment of supplier invoices, ensuring they are in line with budget.
• Managing supplier contracts to ensure quality of service and competitive pricing.
• Assisting with the co-ordination of the annual ratings submission to the ratings agencies.
• Overseeing the marketing support and updating of the company website, presentations and social media output.

Person Specification

The ideal candidate will have high level knowledge and experience of working across IT, Finance, HR and Marketing within an SME business. They will have experience of working with subject matter experts in the following specialism's: IT security and infrastructure; HR support, training, performance management and recruitment; Financial budget monitoring and financial controls; Marketing functions such as social media, website maintenance, events and PR.

Required Skills & Experience

• Knowledge & experience of working with Microsoft Office suite, including Word, Excel and PowerPoint.
• Ability to work in a fast-paced environment running multiple tasks under tight deadlines.
• Ability to communicate appropriately at all levels including senior clients and external third parties.
• Confidentiality.

This position is ideal for candidates eager to contribute to a professional environment while honing their organisational and administrative expertise.