Social Media

Starting from £30,000 per annum

Title:Social Media & Marketing Coordinator

Division:Marketing

Reporting to:Senior Social Media & Content Manager

Salary:Starting at £30,000 per annum

Working week: Please note this is a full-time role,Monday to Friday,with the opportunity for hybrid work arrangement of 2 days remotely.

Job Summary

We are seeking a highly organised and detail-oriented Social Media & Marketing Coordinator to join our dynamic Marketing team,supporting KOKO,The House of KOKO,and Cafe KOKO. This is an exciting opportunity for someone passionate about social media and digital marketing to make a real impact within a fast-paced,high-end entertainment and hospitality environment.

In this role,you will be responsible for supporting the execution and optimisation of KOKO's digital content and social media strategy across 20+ platforms. Reporting to the Senior Social Media and Content Manager,you will manage the day-to-day scheduling,publishing,and maintenance of all social media channels,ensuring that content is timely,accurate,on-brand,and aligned with our broader marketing goals. You'll also collaborate with internal teams and external creatives to ensure content is engaging and platform-optimised.

A key part of the role involves tracking and analysing social media performance,producing weekly insights,and making data-driven recommendations to boost reach,engagement,and audience growth. The ideal candidate will have a strong eye for detail,an analytical mindset,and the ability to multitask across platforms. Experience working in a social media agency environment,familiarity with Sprout Social,and a background in B2C marketing will be highly advantageous. You'll play a crucial role in supporting community engagement,content innovation,and digital growth across the KOKO brand family.

Role and responsibilities

Social Media Management

• Manage the day-to-day posting schedule for all KOKO social media channels (20) using Sprout Social.
• Actively engage with the KOKO community by responding to comments,messages,and mentions to build relationships and foster brand loyalty.
• Monitor platform-specific trends and incorporate them into content planning when appropriate.

Content Calendar Management

• Maintain a content calendar in collaboration with the Senior Social Media Manager,ensuring all posts meet deadlines and campaign objectives.
• Coordinate with internal teams to integrate content into broader marketing initiatives.

Performance Reporting and Analytics

• Track social media performance using analytics tools and prepare weekly reports on KPI metrics (e.g. engagement,growth).
• Share actionable insights with stakeholders to inform content planning and optimisation.

Channel Optimisation

• Regularly audit content and social media channels to ensure consistency,optimisation,and alignment with platform best practices.
• Stay informed on digital marketing and social media trends,recommending innovative tactics to keep the brand competitive.

Content Coordination and Publishing

• Strong copywriting skills with the ability to tailor tone of voice and messaging to suit different brands,audiences,and campaign objectives.
• Coordinate the organisation and scheduling of content across digital channels,including social media and websites.
• Support the adaptation of content for various platforms to improve reach and engagement.

Collaboration

• Work closely with internal teams and external stakeholders (e.g. influencers,freelancers) to maintain consistent messaging.
• Contribute to brainstorming sessions for campaigns and new content ideas.
  Brief in the design team on various assets making sure what's required is clearly communicated and understood.

General marketing - KOKO & Cafe KOKO

• Maintain and update the Cafe KOKO website using WordPress,ensuring all content is up-to-date and aligned with brand standards.
• Organise and file imagery,choosing selects and folders of approved images.
• Brief weekly copy for the KOKO newsletter and ad hoc emails; build email templates in Salesforce for CRM team review and deployment.
• Brief and build monthly Cafe KOKO newsletter copy and additional email communications in Salesforce,ensuring timely delivery through CRM processes.
• Collaborate with design and operations teams to ensure the latest menus are accurate,proofread,printed,and uploaded to the website.
• Participate in all relevant KOKO meetings,supporting smooth communication between Marketing,KOKO Electronic and the Music team.
• Manage on-site design briefs for posters and digital screens; coordinate proofing,printing,and installation to meet deadlines.

About you

We are seeking a highly organised and creative Social Media & Marketing Coordinator to support the delivery of engaging,data-informed content across multiple platforms,with the following key attributes;

• Previous success in a comparable role,along with marketing experience within F&B or hospitality,is highly desirable.
• Strong knowledge of major social platforms (Instagram,Facebook,X,YouTube,TikTok,LinkedIn),including best practices,tools,and analytics.
• Excellent copywriting skills with the ability to tailor tone across brands,formats,and campaigns.
• Experience using social media scheduling and analytics tools such as Sprout Social (or equivalent).
• Highly organised and detail-oriented,with proven ability to manage multiple channels in a fast-paced environment.
• Familiarity with CMS and CRM platforms,particularly WordPress and Salesforce; comfortable updating websites and creating email campaigns.
• Up to date with digital trends and able to recommend platform-specific tactics to enhance performance.
• Confident communicator and team collaborator; agency experience and a passion for music,culture,and hospitality are strong advantages.