Infrastructure Support Specialist

1 week ago

London Area, United Kingdom Ashbury - The Product Information People Full time £60,000 - £75,000 per year

We are seeking a technically proficient Infrastructure Support Specialist to maintain and optimize our Dynamics 365 and Power Platform ecosystem. This role focuses on ensuring the reliability, performance, and continuous operation of Power Automate flows, Power Apps applications, and integrated Dynamics 365 solutions.

Key Responsibilities:

Power Platform Maintenance

  • Monitor, troubleshoot, and maintain Power Automate flows to ensure optimal performance and reliability
  • Support and maintain canvas and model-driven Power Apps applications across the organization
  • Respond to and resolve incidents related to flow failures, application errors, and integration issues
  • Perform regular health checks on Power Platform environments and solutions

Dynamics 365 Support

  • Provide technical support for Dynamics 365 applications (Customer Service)
  • Manage and maintain Dynamics 365 customizations, plugins, and workflows
  • Support data integrations between Dynamics 365 and other business systems
  • Monitor system performance and implement optimization strategies

Infrastructure & Environment Management

  • Manage Power Platform environments including development, test, and production instances
  • Implement and maintain environment security, DLP policies, and access controls
  • Coordinate solution deployments and manage ALM processes
  • Maintain documentation of flows, applications, and infrastructure configurations

Issue Resolution & Optimization

  • Diagnose and resolve technical issues with flows, connectors, and API integrations
  • Identify opportunities to improve flow efficiency and reduce run failures
  • Work with business users to understand requirements and optimize existing solutions
  • Implement monitoring and alerting for critical business processes

Required Qualifications:

Technical Skills

  • 3+ years of experience with Microsoft Power Platform (Power Automate, Power Apps)
  • Hands-on experience supporting Dynamics 365 applications
  • Strong understanding of Power Automate flow design, connectors, and error handling
  • Experience with both canvas and model-driven Power Apps
  • Knowledge of Dataverse, Common Data Service, and entity relationships
  • Understanding of API integrations and REST/SOAP web services

Additional Skills

  • Experience with Azure services and Azure Active Directory
  • Familiarity with Power Platform admin center and governance tools
  • Good understanding of SQL and database concepts
  • Knowledge of ITIL or IT service management principles
  • Strong analytical and problem-solving abilities

Soft Skills

  • Excellent troubleshooting and diagnostic skills
  • Ability to work independently and manage multiple priorities
  • Strong communication skills for interacting with business users and technical teams
  • Customer service orientation with a focus on user satisfaction

Preferred Qualifications

  • Microsoft certifications: PL-200, PL-400, or MB-200
  • Experience with Power Platform Center of Excellence (CoE) Starter Kit
  • Knowledge of JavaScript, C#, or other programming languages
  • Experience with Azure DevOps or similar ALM tools
  • Understanding of Power BI and reporting solutions
  • Experience with licensing and capacity management

Typical Tasks

  • Investigate and resolve flow run failures, identifying root causes and implementing fixes
  • Update connection references and credentials for shared resources
  • Optimize slow-running flows and apps for better performance
  • Coordinate with vendors and Microsoft Support for escalated issues
  • Create and maintain runbooks for common support scenarios
  • Participate in on-call rotation for critical system support
  • Conduct regular audits of flows and apps to identify unused or inefficient solutions

  • Infrastructure Support Specialist

    2 weeks ago

    London, United Kingdom INTEC SELECT LIMITED Full time

    Infrastructure Support Specialist / Windows 11 - £550 Per Day (Inside IR35) – London / HybridOverview:A global financial services organisation is seeking an experienced Infrastructure Support Specialist to support a major Windows 11 deployment project. This is a hands-on contract position requiring strong technical expertise across Microsoft cloud,...

  • Infrastructure Specialist

    3 days ago

    London, United Kingdom Capita Full time

    The Infrastructure Specialist is responsible for the design, implementation, and maintenance of the organisation's IT infrastructure. This includes the installation, configuration, and maintenance of hardware and software, as well as the development and implementation of policies and procedures to ensure the security and reliability of the IT infrastructure....

  • Infrastructure Support Analyst

    3 days ago

    London Area, United Kingdom MRC Laboratory of Medical Sciences (LMS) Full time

    Infrastructure Support AnalystLMS IT DepartmentSalary: £42,159 - £47,071 per annum plus London Allowance £5,560 per annum Full time, permanentLondon, UKAbout usThe MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute, with a unique computing environment using Windows, Apple and Linux technologies, where scientists and clinicians...

  • Infrastructure Support Analyst

    4 days ago

    London Area, United Kingdom MRC Laboratory of Medical Sciences (LMS) Full time £43,500 - £53,500 per year

    Infrastructure Support AnalystLMS IT DepartmentSalary: £42,159 - £47,071 per annum plus London Allowance £5,560 per annumFull time, permanentLondon, UKAbout usThe MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute, with a unique computing environment using Windows, Apple and Linux technologies, where scientists and clinicians...

  • IT Infrastructure Specialist

    1 day ago

    London, United Kingdom ITECCO Full time

    IT Infrastructure Specialist Location: East Central, London **Salary**: £50,000 - £70,000 **Job Description**: We are currently looking for an experienced and highly motivated IT Infrastructure Specialist to join our client's global Infrastructure team in East Central London. This is an excellent opportunity to work within a globally recognised...

  • Infrastructure & Security Recovery Specialist

    2 weeks ago

    London Area, United Kingdom GIOS Technology Full time £60,000 - £80,000 per year

    I am hiring for Infrastructure & Security Recovery SpecialistLocation: London - Hybrid / 2-3 days Per week in OfficeExperience in senior technical support, system administration, or similar customer-facing roles.Strong experience with Active Directory, VMware ESX/Hyper-V, and Windows Server/Workstation environments.In-depth knowledge of network architecture...

  • IT Infrastructure Specialist

    1 day ago

    London, United Kingdom Colt Technology Services Full time

    Job Summary - Reporting to the IT Infrastructure Director, an IT Infrastructure Specialist is responsible for the provision of technical support, deployment and design for our business critical IT Infrastructure. This is a key role in an IT Infrastructure Team that manages our on-premise private cloud and server estate and public cloud platforms - Job...

  • IT Infrastructure Specialist

    1 week ago

    City of London, United Kingdom Sharepoint Guidance Full time £40,000 - £80,000 per year

    Job Description We are looking for an IT Infrastructure Specialist for a client of ours based in the City of London The client itself essentially help to deliver transformational programmes across the real estate, infrastructure and natural resources sectors, making a difference to people's lives and ensuring a return on investment for clients and their...

  • Infrastructure Specialist

    1 day ago

    London, United Kingdom Experis LTD Full time

    **Infrastructure Specialist - **Engineering Lead** - AWS/Azure Platform - DevOps - Remote - 6 months** Our client, a market leading multi-national technology company are looking for an **Infrastructure Specialist**, to join them in **Woking (Remote).** The assignment is an initial **7-month contract** and can offer a competitive daily...

  • Linux/Unix Infrastructure Support Specialist

    2 weeks ago

    London, United Kingdom Spencer Rose Ltd Full time

    Linux/Unix Infrastructure Support Specialist London (Canary Wharf) - hybrid £85,000 - £90,000 per annum + annual discretionary bonus On behalf of an industry Leading financial services organisation, I am seeking an experienced Linux/Unix Infrastructure Support Specialist. Linux/Unix Infrastructure Support Specialist will provide support for the Production...