Salesforce System Administrator

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Salesforce System Administrator

Worcester

£40,850 - £43,000 per year

35 hours per week – Monday to Friday

The role sits within the Business Applications Team, part of the Technology Department at Sanctuary Group. We are seeking a proactive and detail-oriented Salesforce Administrator to join our dynamic team. This role is ideal for someone passionate about optimizing CRM systems, improving user experience, and driving business efficiency through smart configuration and data management.

As our Salesforce Administrator, you will be the go-to expert for all things Salesforce—ensuring the platform runs smoothly, meets business needs, and evolves with our growth.

The role of Salesforce System Administrator will include:

• Configure Salesforce objects, fields, workflows, validation rules, and page layouts
• Custom dashboards and reports to meet business requirements
• Provide 3rd line support for Salesforce-related issues
• Collaborate with stakeholders to resolve system bugs and performance issues
• Maintain documentation for system configurations, processes, and user guides
• Ensure compliance with data protection and governance policies
• Stay current with Salesforce releases and recommend new features
• Identify opportunities to improve system efficiency and user experience

Skills and experiences:

• Salesforce Administration Certification (ADM 201)
• Proven experience in Salesforce Administration
• Proven experience using Service Cloud
• Substantial experience of analysing, diagnosing and resolving technical issues
• Experience with automation tools (e.g., Flow, Process Builder)
• Experience of managing and deploying Salesforce system changes through Integrated Development Environments (IDE), GIT and code repository tools
• Experience working with 3rd party support organisations

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £32,244 with an additional policy allowance of £8,605 per annum (rising to £33,941 with an additional policy allowance of £9,058 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 21 October 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.