Senior Manager IT Applications, ΕΜΕΑ

Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:
As the Senior Manager IT Applications you will work directly with all business functions, such as Digital Operations (Ecommerce & Marketplaces), Retail Operations, Logistics, Customer Solutions, our Go-to-Market leadership, and IT team, to identify, plan, and implement business solutions that are consumer focused.

As an accomplished leader, work with key partners, team members, and functions to highlight business priorities and determine solutions to address these. You will be the senior business partner who builds towards optimal IT functional teamwork. IT must collaborate with business operation areas to improve processes for collaborators, customers, and partners.

This role requires someone to manage a team in facing both business challenges. Success will be achieved through engaging closely with the key partners and team members, to ensure the regional strategy is prioritised and implemented in a timely fashion, focusing on elevating the consumer experience in the region. You achieve standard process for the EMEA region, while architecting solutions according to the global governance models.

MAJOR ACCOUNTABILITIES:

• Lead, coach, and guide the IT team to become a reliable business partner, owning technical and functional outcomes to streamline operations.
• Build strong relationships across business functions to set shared expectations and deliver on plans.
• Collaborate with regional and global business and IT teams to ensure alignment and execution.
• Develop a culture of ownership for end-to-end business processes and IT-supported initiatives.
• Support the integration of Poland and Italy into the EMEA IT landscape.
• Co-develop and deliver a digital roadmap with regional and global partners.
• Coordinate global projects across locations including the Netherlands, UK, USA, and India—from requirements to post-implementation.
• Drive digital transformation aligned with strategic priorities.
• Develop cases for change based on value, brand positioning, and capabilities.
• Provide architectural guidance for systems and solutions.
• Handle third-party vendors and service providers.
• Be responsible for budget planning and execution.
• Identify and handle project risks, calling out them when vital.
• Recommend improvements to efficiency and system integrity.

REQUIREMENTS FOR SUCCESS:

• Strong people management & team building skills.
• MS Dynamics D365 (F&O) knowledge.
• Ability to think like an architect and bridge business & IT.
• Having retail experience is beneficial.
• Proven experience with a big, complex IT Landscape (ERP, B2B, B2C, CRM, Omni Channel, POS, Middleware, BI, etc).
• Significant experience leading sophisticated projects and evaluating/resolving diverse business challenges.
• Functional expertise in at least one of the areas between Commercial, Value Chain, Finance or Manufacturing.
• Strong organisation skills, be able to organise work and prioritise projects with a sense of urgency whilst being comfortable with uncertainty and shifting priorities.
• Collaborative style with well-developed interpersonal, communication, negotiation and consensus building skills.
• Able to navigate a matrix organisation and interact with people at all levels, countries, teams and cultures.
• Experience of Agile methodologies, Jira or ADO, SFCC and Retail solutions (Aptos, LS Retail, Microsoft Retail, etc.).
• Understanding of the connections between ERP and DTC technologies (Retail & Ecommerce).
• Experience working in matrix-oriented organization, working with remote global teams is a plus.
• Frequent travel requirement, NL/UK ± one week a month & Poland, Italy (Approximately once per quarter).

BENEFITS:

• Discretionary Bonus Opportunity
• Private Medical Insurance
• Dental Scheme
• Pension Scheme
• Flexible Working Hours (07:00 – 10:00 start, 15:00 -18:00 finish)
• Hybrid working (3 days on-site)
• 25 days Annual Leave per year
• Life Insurance
• On Site Gym
• Employee Discount
• Flexibility to Work from Anywhere for four weeks per year
• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.