Quality Assurance

1 week ago

Cwmbran NP AB, United Kingdom MAMBA MARKETING LTD Full time

Job Title: Quality Assurance & Compliance Specialist

Location: Office-Based – Cwmbran, UK

Salary: £24,000 – £32,000 (Dependent on Experience)

Job Type: Full-Time, Permanent

About Mamba

Mamba is a fast-growing and dynamic company dedicated to delivering standout services and digital marketing solutions. We believe in high standards, creative thinking, and above all, putting the customer experience at the heart of everything we do. We're now looking for a detail-focused, proactive Quality Assurance & Compliance Specialist to join our team in Cwmbran.

Role Overview

As our Quality Assurance & Compliance Specialist, you'll play a key role in maintaining the integrity, accuracy, and compliance of our operations. You'll be responsible for reviewing and auditing all outbound communications and service activities—from ad campaigns and email marketing to service team output and CRM processes. Your job is to ensure everything we do is accurate, on-brand, and fully compliant with internal standards and relevant regulations.

Key Responsibilities

  • Audit & Review:
  • Regularly check and approve advertisements, social media content, email marketing campaigns, and client-facing materials.
  • Review service team interactions, outputs, and ticket resolutions to ensure high-quality standards are met.
  • Compliance Monitoring:
  • Ensure all marketing content and client communications meet GDPR and other relevant legal/compliance standards.
  • Identify any risks or breaches and report them with actionable recommendations.
  • CRM Oversight:
  • Monitor CRM data accuracy and processes, flag inconsistencies or errors, and work with relevant teams to resolve.
  • Recommend improvements to workflow for better compliance and efficiency.
  • Reporting & Feedback:
  • Maintain clear logs and documentation of QA checks.
  • Provide regular feedback to the service and marketing teams.
  • Develop and implement internal QA standards and checklists.

What We're Looking For

  • Previous experience in a Quality Assurance, Compliance, or Marketing Operations role
  • Strong attention to detail and critical thinking skills
  • Excellent communication and documentation abilities
  • Familiarity with GDPR and other UK marketing/communications compliance guidelines
  • Experience working with CRM platforms.
  • Proactive mindset with the ability to work independently and collaboratively
  • Bonus: Experience in a digital marketing or tech-driven environment

Benefits

  • Competitive salary based on experience
  • 28 days holiday
  • Friendly, modern office in Cwmbran
  • Career growth opportunities in a growing company
  • Supportive team environment and regular training

Ready to join a company that values precision and accountability?

Apply now and help us keep Mamba operating at the highest standards of quality and compliance.

Job Type: Full-time

Pay: £24,956.46-£32,000.00 per year

Benefits:

  • On-site parking

Work Location: In person

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