Locality Services Officer

Locality Services Officer (Level 3)

Are you someone with a can-do attitude who enjoys working collaboratively to provide a high quality service to the residents of the Canterbury District and being part of a successful team tackling anti-social behaviour and statutory nuisance complaints across the district.

Our ideal candidate will have a background in Housing or Environmental Protection and is used to working in a fast-paced environment. You will be used to communicating with a diverse range of people and take a solution focused approach to your work. If this sounds like something you would enjoy then this role might be the perfect fit for you.

What's in it for you?

• A starting salary of £35,064
• A cost of living pay award negotiated annually as a salary increase
• Flexible, hybrid working arrangements that support and encourage a good work-life balance.
• The opportunity to develop and shape the role.
• We'll support and encourage your career by providing excellent opportunities for training and development.
• Generous annual leave entitlement, starting at 23 days PLUS 3 additional days over the Christmas period whilst the Council offices are closed. There is also the option to buy additional annual leave.
• A fantastic local government pension scheme.
• Employee perks, including multiple retailer and lifestyle discounts to tackle the cost of living and help you enjoy your free time.
• Free use of Canterbury's Park and Ride for an easier commute

About this Locality Officer job in Canterbury:

The role of the Locality Officer is key in the council's commitment to ensure we investigate all ASB, tenancy fraud, statutory nuisance and enforcing tenancy breaches. In this role, you will be:

• Responsible for case management of all antisocial behaviour and statutory nuisance complaints, completing full investigations, evidence gathering and taking legal action where required. This will include attending court when required.
• Carrying out visits to residents
• Managing cases to a high standard
• Working with colleagues to cover all aspects of the team which also includes, Community Safety and Environment Protection Working pattern
• Full-time, 37 hours per week
• Flexible, hybrid working arrangements
• A full week off over Christmas in addition to your annual leave allowance

About you, the ideal Locality Officer for our team:

Your knowledge:

• Working knowledge of Housing Legislation and knowledge of the legal processes
• Good knowledge of the Housing Act 1985
• Knowledge around Antisocial Behaviour and the Antisocial Behaviour and Policing Act 2014
• Knowledge of the Environmental Protection Act 1990

Your skills

• Communicates clearly and effectively to diverse audiences in writing and verbally on a range of topics
• Influencing and persuading skills
• Ability to work with a degree of autonomy as well as being an effective team player.
• Ability to change working practises in line with legislative changes
• Good technical skills
• Excellent communications skills

Your experience

• A working background in Housing, Environmental Protection or similar preferable, but not essential if you have transferable skills.

Essential

• Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances.
• You need to have your own car and a full driving licence for this post

So, if this job opportunity in Canterbury, Kent, looks right for you, please apply today Simply click the "Apply Online" button and create your account to begin your application form.

For more information about this role, or to find out what it's like to work with the Locality team at Canterbury City Council, please contact Lorraine Berwick, Senior Locality Team Leader by email to who would very much welcome the opportunity to speak with you as a potential candidate.

Equality, Diversity & Inclusion at Canterbury City Council.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.

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