Student Records Officer

Salary

£28,381 – £30,805 per annum

Contractual hours

37

Basis

Full time

Date posted

19/11/2025

Job reference

REQ05714

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background

Are you passionate about creating an outstanding university experience? Do you thrive in a collaborative, forward-thinking environment? If so, we have an exciting opportunity for you to be part of a newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University.

We are redefining student success by bringing together proactive, high-quality support that empowers students to navigate university life with confidence. As a vital member of our team, you'll have the chance to shape and contribute to a service that makes a real impact—delivering tailored advice, guidance and innovative solutions that enhance student wellbeing, engagement and academic progress.

Joining us means being part of a vibrant, student-focused community of 350+ SAS colleagues where ideas are valued, your expertise makes a difference and every interaction helps students thrive. If you're ready to contribute to a bold new vision for student administration and support, we'd love to hear from you.

What will you be doing?

A Student Records Officer you will be responsible for day-to-day delivery of student record processes. An expert in core student records processes, such as registration, student status changes, module registration and responsible for maintaining records and ensuring data quality aligns with regulatory guidelines, Provide advice and guidance to staff at all levels on student record processes and the maintenance of student record data.

Who are we looking for?

To be successful in the role, you will be a proactive and detail-oriented individual with experience in managing student records and academic administration, preferably within the Further or Higher Education sector. You will have a sound understanding of the student lifecycle, including processes such as registration, module enrolment, student status changes, and maintaining records to ensure data quality, and will be confident working within regulatory and statutory frameworks.

Strong communication skills are essential, as the role involves providing expert advice and guidance to support University staff at all levels, as well as contributing to cross-departmental collaboration. You will be proficient in using student records systems such as SITS, along with digital tools like Excel and SharePoint, to maintain data accuracy and support institution-wide activities.

A continuous improvement mindset and the ability to adapt to changing priorities are key. The role requires excellent organisational and analytical skills, with experience in using reporting tools to support data quality and decision-making. A customer-focused approach and the ability to support both colleagues and students are vital to delivering an excellent service.

How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is Flexible and connected (Professional Services) which means Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders.

It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

How to apply

Start date for applications: 19th of November 2025

Closing date for applications: 5th of December 2025

Interviews are to be held: w/c 15th of December 2025

If you require further information regarding the post please feel free to contact Annabel Long via email (strictly no agencies, thank you) quoting reference number REQ05714.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University's redeployment pool. No agencies, thank you.

For more information about this role, please view the job description via the attachments link above.