technical support engineer

6 days ago

London, Greater London, United Kingdom Haemonetics Corp. Full time £45,000 - £60,000 per year

Technical Support Engineer (NAM & LATAM) | Canada (Toronto-based hybrid)

£45K (flexible for the right person) | Global SaaS Scale-UpWe're partnering with a global SaaS company that's building out their in-house Technical Support function for the North American and Latin American regions and they're on the lookout for a Spanish-speaking Support Engineer to join their growing Canadian team.

You'll be joining a collaborative international environment, working closely with engineering, customer success and product teams across multiple regions to ensure every customer gets world-class technical support.

What you'll be doing:

  • Acting as the go-to person for daytime support across NAM and LATAM
  • Managing and resolving multiple high-priority incidents with speed and precision
  • Troubleshooting issues across a SaaS and mobile application environment
  • Translating complex technical info for non-technical users and internal teams
  • Maintaining and improving Knowledge Base documentation (English & Spanish)
  • Feeding insights back to product and engineering to drive continuous improvement
  • Collaborating with global teams to ensure alignment and clear communication

What we're looking for:

  • Based in or near Toronto (within an hour's commute ideally)
  • Fluent Spanish speaker – essential
  • Experience working in global teams and cross-time zone environments
  • Proven background in Tech Support / Application Support / 2nd Line Support
  • Strong communicator with a calm, problem-solving approach
  • Confident writing and maintaining customer-facing documentation (KBs, FAQs, etc.)

Apply now if this is of interest to you

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