Technical Support Engineer

2 weeks ago

London, Greater London, United Kingdom Propel Full time £40,000 - £80,000 per year

Technical Support Engineer – Cloud & Software Applications

Fully Remote (UK)

We're working with an innovative company transforming how digital experiences are built — connecting cloud, software, and interactive technologies into one seamless ecosystem. They're looking for a
Technical Support Engineer
with strong software and cloud troubleshooting skills who thrives in a hands-on, problem-solving environment.

About the Role

You'll be the go-to technical partner for enterprise customers, resolving issues across software, infrastructure, and networking. The role blends deep technical analysis with customer collaboration, ideal for someone who enjoys understanding the 'why' behind complex problems.

What You'll Do

  • Diagnose and resolve issues across
    AWS, Kubernetes
    , and
    Linux
    environments.
  • Reproduce customer-reported problems using log analysis and structured root cause investigation.
  • Support
    web and app-based services
    , focusing on
    data migration
    ,
    cloud performance
    , and
    network troubleshooting
    .
  • Collaborate with internal engineering and security teams to deliver fast, precise solutions.
  • Communicate directly with customer engineering teams — all remotely from the UK.

What You'll Bring

  • Experience in
    software development
    and
    cloud systems (AWS, K8s)
    .
  • Proficiency in
    Linux servers
    ,
    infrastructure debugging
    , and
    network diagnostics
    .
  • Strong issue analysis, problem-solving, and customer-facing communication skills.
  • Background supporting enterprise-level services or SaaS platforms.

Nice to Have:

  • Familiarity with connected or embedded systems (Raspberry Pi, Arduino).
  • Understanding of protocols such as
    UART, TCP/UDP, or CAN
    .

Why Join:

Join a forward-thinking team solving real technical challenges in modern cloud environments. You'll play a key role in helping enterprises deliver high-quality user experiences, while building toward future growth in
Solutions Engineering
or
Product Engineering
.

TechnicalSupportEngineer #CloudEngineering #AWSJobs #Kubernetes #LinuxEngineer #DataMigration #SoftwareSupport #RemoteJobsUK #TechCareers #CustomerSuccess #InfrastructureEngineering #NetworkingJobs #Troubleshooting #CareerGrowth #HiringNow #RemoteTechJobs #EngineeringSupport #SaaSJobs #TechRecruitment #UKTech

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