Sales Coordinator

Job Reference
PHA/SA/LON/OCT25

Salary
Competitive, dependent on level of experience

Working Hours
Full-time (37.5 hours, 5 days per week)

Reporting to
Sales Coordinator

Contract type
Permanent

Location
Pharos office in London, W4 (The post holder may be required to work at other locations for short periods, at the discretion of their line manager)

Pharos is seeking a Sales Coordinator who thrives on keeping things moving – working within our operations team, you'll be the link that keeps orders flowing, shipments on track, and customers well informed.

The role will be based in the Pharos head office in London, W4. Candidates must have the right to work in the UK – Pharos is not able to provide sponsorship for this role.

We offer a very friendly, flexible and supportive working environment.

Pharos Architectural Controls is an award-winning British manufacturer of dynamic lighting control solutions for architecture and other specialist industries. Our products are highly flexible, versatile and powerful, and trusted to run day and night illuminating iconic installations around the world — from international landmarks and historic architecture to theme parks, airports, stadiums, bridges, shopping malls, art installations, and more.

Pharos strives to keep in step with the ever-changing lighting industry and adapt to the needs of our customers and their projects; our business is expanding and evolving with opportunities in new markets and new technologies in lighting. The Pharos brand is known for its high-quality lighting control, flexible integration and responsive technical support. The Pharos team are passionate about providing customers and projects with just the right control system to meet (and often exceed) their needs.

The Pharos sales coordinator is responsible for processing customer purchase orders using our business system, NetSuite, ensuring pricing, discounts, product codes and shipping requirements are accurate. They will communicate directly with the worldwide sales & support teams and their customers, and help to maintain an accurate customer database.

Liaising with the logistics and warehouse team, they will effectively schedule daily outbound orders, ensuring correct documents and certificates are provided for shipments. Cooperating with the purchasing team, they will give regular updates regarding any potential product lead times or delays.

Working with the accounts team regarding payments and credits, they will send customer invoices post shipment and account statements on a weekly basis, also advising on customer status and credit issues. As an integral part of the operations team, they will report to the Account Manager and provide additional support/ad hoc tasks/phone duties as required.

• Process new Pharos customer account applications and maintain an accurate customer database.
• Act as a link to any contract manufacturers for direct shipping of products produced by them on behalf of Pharos.
• Assist worldwide sales team with customer inquiries, shipping quotes and product lead times.
• Attend weekly inventory meeting and inform sales team & customers of any shortages.
• Process customer purchase orders by providing confirmation, accurate ship dates and scheduling.
• Act as direct point of contact for designated customers and OEMs, ensuring their specific product and label requirements are met.
• Provide accurate shipping documents and current certification pertaining to export.
• Process and distribute all customer invoices in a timely manner and send weekly account statements.
• Update sales & support teams, advising on credit and support holds.
• Provide accurate reports and actively work towards streamlining current processes.
• Work with the operations team by providing assistance where required, covering any absences and occasional phone support.
• Monitor customer payments on a daily basis to ensure timely order release and shipping.
• Liaise directly with couriers (e.g. FedEx) regarding customs clearance on behalf of customers.
• Create vouchers for Pharos Cloud portals.

• Two years' experience in a similar service-based environment.
• Ability to apply existing knowledge to problems and find solutions.
• Strong communication skills in both verbal and written English.
• Good numeracy skills.
• Excellent time management, including the ability to prioritise tasks appropriately.

• Strong working knowledge of office software (Microsoft Office 365) and ERP systems (Oracle NetSuite).

• Office attendance bonus
• Private health insurance with Vitality
• Matched pension contributions (up to 4% salary)

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