Operations & Enablement Lead, Care Coordination

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

As an Operations and Enablement Lead dedicated to Care Coordination, you will bridge Care Coordination and SonderMind's broader technology ecosystem. This role combines tooling strategy with hands-on system expertise: assessing workflows, optimizing processes, and configuring backend systems to meet the demands of a high-volume environment. You will own the implementation and daily configuration of Care Coordination tools, ensuring the team can manage referrals, patient conversion, and partner integrations with efficiency and accuracy.

• Dedicated Care Coordination Partner: Act as the embedded systems expert for the Care Coordination department, developing a deep understanding of its workflows, tools, and performance drivers.
• Implementation & Project Management: Lead implementation projects for new tools, enhancements, and integrations related to Care Coordination.
• Managed Backend Configuration & Optimization: Partner with BizOps and technical/vendor teams to align system functionality with Care Coordination workflows. Translate operational needs into clear requirements and ensure configurations and automations support efficiency, compliance, and ease of use.
• Cross-Functional Alignment: Partner with technical and vendor teams to gather requirements, test solutions, and provide operational feedback that ensures tools like TalkDesk and Magical effectively support Care Coordination workflows. Facilitate communication between stakeholders to align system updates with frontline needs.
• Support & Troubleshooting: Act as the first line of escalation for Care Coordination system/tool issues, triaging and resolving backend challenges while ensuring minimal disruption to daily operations.
• Data Integrity & Reporting Enablement: Partner with Analytics to ensure Care Coordination data is captured accurately and reliably for scorecards, dashboards, and reporting needs.
  
  

• Within 30 days: You have mapped the Care Coordination tooling ecosystem, met with frontline and leadership stakeholders, and are triaging configuration and support requests with oversight.
  
  
• Within 3 months: Partnering on configuration updates and owning operational implementation/documentation
  
  
• Within 6 months: You are independently leading small-to-medium implementation projects and are recognized as the go-to resource for Care Coordination tooling and systems expertise.
  
  
• Within 1 year: Supporting and executing cross-functional initiatives and surfacing process or tooling improvement opportunities.
  
  

• 4-6 years of experience in business systems analysis, systems configuration, or tooling strategy, ideally within healthcare operations, care coordination, or a similarly high-complexity environment.

• Familiarity with workflow automation, system integrations, and vendor collaboration.

• Strong technical fluency,  ability to understand system logic, workflows, and data flows, and to partner with technical teams or vendors to implement effective solutions.

• Demonstrated ability to manage projects, gather requirements, and deliver solutions that balance frontline usability with system integrity.

• A deep interest in healthcare workflows and the compliance/privacy considerations unique to the industry.

• Bachelor's degree in Information Systems, Business, or related field (or equivalent work experience).

The anticipated salary range for this role is $88,000 - $99,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position is eligible to participate in our equity program. 

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year's
• Supplemental life insurance, pet insurance, commuter benefits, and more
  
  

This position will be an ongoing recruitment process and will be open until filled.

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.