Senior Manager, Creative Operations Lead

About the Team 

At DoorDash, our mission is to grow and empower local economies. We believe that brand and creativity play a critical role in making that mission real for every customer, merchant, and dasher we serve. The Brand & Creative team plays a critical role in achieving that mission by earning an outsized share of people's attention and engagement. We are not here to blend in, but to stand out:  to spark conversations, shape culture, earn attention and deepen connections.

We are a team of strategists, creatives, producers, marketers, and operators working together to turn business objectives into bold, effective, and emotionally resonant creative. We operate at the intersection of short-term impact and long-term brand building, ensuring every execution drives immediate results while strengthening how people feel about DoorDash over time. We believe that creativity is a business tool, and that when it's applied with focus, it drives not just awareness, but growth. This team owns the development, delivery, and evolution of the brand across every touchpoint, from major campaigns to always-on content.  

About the Role

The Sr Manager, Creative Operations Lead is the strategic and operational powerhouse of the Brand & Creative team. This leader drives excellence in how we scope, plan, resource, and deliver creative work, ensuring our teams operate at their highest potential. They are both a visionary and an operator: able to revolutionize how we run our creative engine while keeping the trains on the tracks.

The Sr Manager, Creative Operations Lead is responsible for shaping the systems, processes, and workflows that enable creativity to thrive, while ensuring efficiency, accountability, and clarity across all Brand & Creative functions. They champion operational rigor without sacrificing creative excellence, and they are a trusted partner to Brand, Social, Partnerships, and Creative leads in driving campaigns and initiatives forward.

What You'll Do

• Lead and inspire a team of Project Managers and Creative Ops specialists cultivating a high-performing and collaborative operations team. 
• Design and implement best-in-class operational frameworks to improve clarity, speed, and quality across the Brand & Creative team. 
• Own the resourcing strategy, allocation and reporting across projects, balancing business priorities and capacity to ensure the best talent are in the right place at the right time. 
• Drive the project management discipline across Brand & Creative, ensuring timelines and deliverables are well-defined, tracked and delivered. 
• Develop operational playbooks, processes and guidelines that scale how Brand & Creative works, maximizing impact and scaling AI enablement across the team. 
• Establish and evolve processes that scale with the business, ensuring efficiency and consistency without stifling creativity.
• Contribute to an environment that fosters remarkable creativity and innovation. 
• Partner with Brand & Creative leadership to anticipate challenges, unblock teams, and continuously optimize how we work.
• Monitor and report on team health, operational KPIs, and project outcomes — turning insights into action.
• Manage contractors, including annual and quarterly contractor budgets and onboarding. 

Who You Are

• A strategic operator with a proven ability to revolutionize how creative teams work.
• A builder of systems and processes that scale. 
• A leader who motivates, mentors and empowers managers and project teams.
• A culture-shaper who champions innovation and creativity, while maintaining accountability and rigor. 
• A clear communicator who can translate seamlessly between creative and marketing stakeholders and leaders. 
• Calm under pressure, problem-solving mindset and a talent for navigating complexity. 
• Passionate about creativity and brand marketing, with a bias towards enabling teams to do the best work of their careers. 

Qualifications

• 12+ years of experience in Creative Operations, Program Management, or similar roles within creative agencies or in-house creative teams.
• Experience in Creative Resourcing and managing large multi-disciplinary creative teams 
• Proven success leading and scaling project management, resourcing, and operations functions in a creative environment.
• Demonstrated expertise in operational design, change management, and implementing new ways of working.
• Experience driving innovation practices and enabling teams to adopt new technologies and tools, including AI.
• Exceptional people leadership skills, with experience managing managers and diverse teams.
• Track record of successfully balancing strategic vision with hands-on execution.

We expect this position to be filled by 12/22/25.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $149,600—$220,000 USD About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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