Manager, IT Systems Operations

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Manager, TechOps Systems Operations, you will...

Play a pivotal role in guiding optimization of our internal systems, with Google Workspace Administration as a core priority. This position involves managing projects, overseeing critical SaaS systems, and collaborating closely with the Director and Administration teams to plan and execute upgrades, migrations, and policy enforcement, particularly within the Google ecosystem. Your expertise will drive critical decisions, track issues, and mentor others, ensuring the stability, security, and efficiency of MERGE's modern IT infrastructure. You'll be instrumental in maintaining SLAs, selecting platform toolsets, and collaborating with Information Security to safeguard our systems..

Be Accountable and Responsible

• Serve as the primary Subject Matter Expert (SME) for Google Workspace, overseeing day-to-day administration, configuration, and security across the entire tenant.
• Implement, maintain, and enforce Google Workspace security policies, including DLP, data access controls, and proactive auditing, in collaboration with Information Security.
• Shepherd TechOps processes, drive decisions, and track issues across various systems and projects.
• Manage project threads and oversee small project teams to ensure the successful execution of TechOps initiatives.
• Mentor and share TechOps knowledge with the greater MERGE community, fostering a culture of continuous learning and improvement
• Liaise with the Director, System Operations to plan and coordinate system upgrades, migrations, and other strategic initiatives, particularly those impacting Google Workspace.
• Collaborate with Information Security to maintain the security of SaaS systems, working closely with the TechOps team to implement necessary support and changes.
• Establish and monitor SLAs for endpoint state, ensuring compliance with internal standards and best practices
• Lead the selection and design of platform toolsets, ensuring they meet the needs of the agency and support our strategic goals
• Mentor junior talent, providing guidance and support to help them grow within their roles

These are the qualifications we're looking for

• 7-9 years of experience in IT systems operations or a related field
• Deep, hands-on expertise (5+ years) in administering and securing Google Workspace in an enterprise environment (500+ users).
• Associate Google Workspace Administrator certification required. 
• Hands-on experience working with Bettercloud for managing Google services and automations.
• Strong understanding of Google Workspace security and compliance features (Vault, DLP, auditing) and leveraging APIs for automation.
• Strong understanding of cloud-based systems, SaaS implementations, and system migration processes.
• Knowledge in Gemini for Workspace specifically and general overall proficiency using various AI Tools
• Knowledge of Microsoft Entra ID and a general understanding of cloud based identity management is a must. 
• Bachelor's degree in Information Technology, Computer Science, or a related field, and/or equivalent work experience.
• Proven experience managing projects, particularly in a systems operations context
• Ability to mentor and develop junior IT staff, fostering a collaborative and growth-oriented environment

At MERGE, we're committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we're proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $76,000 - $92,000, based on the individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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And here's how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be