Customer Experience Intern

1 week ago

London, Greater London, United Kingdom Tonsser Full time £20,000 - £30,000 per year
Since its launch in 2015, Tonsser has become the leading football app and platform for young players, focusing on creating equal conditions and opportunities for players to unlock their potential. After building a thriving community in the Tonsser app and across social media, we are now locked in on international expansion in Europe and out of Europe for 2025 and 2026.
As we work to add more value, give visibility and provide more opportunities for youth players in France, England and the Netherlands, Tonsser is looking for customer experience Interns for various missions.
The Job
In this internship, you will become part of the Customer Experience team, with areas ranging from User Support, User Engagement, User retention, User growth, User Research and Product development. You will be connected with every one of those areas in some capacity and get the chance to work on individual projects.
The internship will yield invaluable experience in communicating with users, understanding them and sharing insights and learnings to improve the product. Additionally, you will work on our Community Activation activities, which aim to increase user engagement and retention.
Finally, you will have a chance to work on user research to help us get feedback from our users. This way we ensure that you are part of the entire process: from the work you do with our users through support, to analysing, visualising and improving their experience.
User Support will always take priority.
All internships are, by default, unpaid. Start Date: Ongoing Recruitment Your colleagues say you are:
  • Ambitious
  • Curious by nature
  • A people person
  • Entrepreneurial
  • Reliable beyond compare
  • Problem-solver
  • Unafraid to float ideas
Your mother says you are:
  • Competitive, but kind
  • Dedicated, and sees things through
  • High performer, but always humble
You can say "yes" to the following:
  • Fluency in written and verbal English is critical for day-to-day communication
  • Understands the culture of ONE of the following: Danish, Swedish, Norwegian, English, French, Dutch, German, Swiss, Austrian or Portuguese youth
  • You are able to work approx. 40 hours a week
You're looking to gain:
  • Career experience
  • Personal development of both hard and soft skills
  • Tools and workshops to improve your professional profile
  • The chance to attend talks, Meet Ups
  • Experience with top-tier marketing and engagement tools
  • Client-facing experience on B2C levels (players, coaches, and clubs)
About Tonsser Offices in Paris, Berlin and HQ in Copenhagen Backed by international investors, top level football players and founders of companies like Spotify, , Peakon, Vivino ...
Being part of Tonsser means you're working on something very exciting: Shaping the future of football. Through technology we've seen a way to impact how new talents can be empowered and discovered; we're changing the game of football by placing the power where it belongs: in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity.
That's why we've built an app empowering football players to showcase their achievements and determine their success.
Curious to know more about us? - Tonsser on LinkedIn  - BBC: 'Meet the Underdog national team' - Uncovering hidden football talent through social scouting app - How a football app used data to challenge the best academies in Europe (Tonsser Medium blog) - Huddersfield Town: Could e-scouting help Premier League side? (BBC) - Tonsser, the social app for youth soccer players, collaborates with Nike and raises new funding (TechCrunch) - Don't just take our word for it, check out our Glassdoor reviews - Tonsser represents Denmark in the Nordic showcase as 'The next generation of superstars'
Download the app for iOS or Android. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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